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Senior Analyst- Learning Operations- Hyderabad

4 - 6 years

4 - 8 Lacs

hyderābād

Posted:4 weeks ago| Platform: GlassDoor logo

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Skills Required

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Work Mode

On-site

Job Type

Part Time

Job Description

Role:LearningOperationsSpecialist Level: Sr. Analyst

Are you an individual who is customer service oriented and enjoy providing service to internal clients in different countries?

The Learning Operations team in the US India office is a team of individuals that provide end to end learning administrative and backend operations support for Deloitte Member Firms across the globe.

At Deloitte, you’ll gain exposure to a variety of industries and business models, helping your career growth and professional development.

Workyou’lldo

Provide support to the US Talent Development Learning operations, to serve the Offshore Clients, with regards to Planning and Delivering of trainings. It is essential to act as an Advisor & a Consultant to our clients.

1. Connect with Clients, providing service as a consultant/advisor and lead virtual transitions

2. Ensure all tasks are done in a timely manner with Accuracy and Completeness

3. Delegate the work, track the work, manage the resources with regards to coping with the workload

4. Perform the quality checks on the tasks before they are submitted to the client

5. Set expectations with clients, negotiate on the timeliness if necessary, or keep the client well informed in case of delays
6. Peer to peer touch point - Enhance network by connecting with everyone in the team on a frequent basis, share knowledge, tips and best practice

7. Support the AM with SLA management

8. Proficient in process excellence in terms of SOP, Check lists and FAQ documents for primary activities and other tasks if required

9. Ownership and accountability towards process and assigned task

10. Time Management - Effective utilization of working hours with proper prioritization of work

11. Contribution and Involvement in Firm/Team initiatives

12. Continues collaboration effort towards common business goal

13. Act as a mentor / process trainer / subject matter expert

14. Be the first point of escalation for any client issues / concerns

15. Support the AM with metric reporting and dashboard preparing

Theteam

At Deloitte, our team culture is collaborative and encourages team members to take initiatives and seek on-the-job learning opportunities. Our Learning Operations professionals are committed to provide Quality of Service and ensure satisfaction of the clients by resolving their requests promptly.

Qualifications

  • Graduate/MBA/Post-Graduate
  • 4-6 years of relevant experience in a Learning/Backend Operations environment


SkillsRequired:

  • Must have excellent verbal and written communication skills
  • Should have knowledge of email etiquette
  • Should have basic knowledge of excel and should be able to read data and use the excel features like sorting, removing duplicates, filtering
  • Should have ability to team with others
  • Should be able to prioritize time and tasks
  • Must have experience Managing small teams

Preferred:

  • Should have basic knowledge of creating MS PowerPoint presentations
  • Experience with Virtual platforms like Zoom, Saba Meeting/Centra, MS Teams etc will be an added advantage
  • Should have experience of handling cases/tickets
  • Should have ability to interact well with internal clients and understand their requirements
  • Experience working with US stakeholders


Shift Timing- 2 PM- 11 PM

Location-Hyderabad

Our purpose

Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.
Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.
Professional development

At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India.
Benefits to help you thrive
At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.
Recruiting tips

From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.

Requisition code: 301292

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