Senior Analyst

Designation: Assistant Manager - Operations Technology (Workfront)

Experience: 5 to 8 years

Location: Chennai, Tamil Nadu, India (CHN)

Job Description:

• 5+ yrs. of relevant experience

• Adobe Workfront Certified Professional (mandatory)

• Proven experience in Workfront implementation and solution architecture design

• Strong background handling work management technology and operational automation. Experience rolling out new MarTech/OpsTech is a plus

• Strong hands-on skills with Fusion (Workfront Fusion), REST APIs, ETL data management, and system configuration.

• Deep understanding of Adobe Experience Cloud and enterprise work management ecosystems

• Knowledge of Salesforce, Jira, or Adobe Experience Manager and other enterprise point solution integrations

Responsibilities:

• Implement and configure Adobe Workfront instances from scratch (admin setup, layout templates, custom forms, and resource management).

• Design scalable workflow architecture and resolve bottleneck issues across the project/content lifecycle.

• Lead API and Workfront Fusion integrations with native and third-party solutions.

• Monitor system performance, provide technical support, and enable operational teams through governance and best practices.

• Capture technical requirements and consult on platform enhancements and process optimization.

• Support complex, multi-departmental workflows with automation best practices to improve speed-to-market.

Requirements:

• 5+ yrs. of relevant experience

• Adobe Workfront Certified Professional (mandatory)

• Proven experience in Workfront implementation and workflow architecture design

• Strong background handling work management platforms. Experience rolling out new enterprise tools is a plus

• Strong hands-on skills with Workfront Fusion, REST APIs, ETL data management, and system configuration.

• Deep understanding of Adobe’s ecosystem and how work management integrates with marketing/sales

• Knowledge of Salesforce, Jira, or Microsoft Dynamics and other enterprise software integrations

• Familiarity with Agile/Waterfall methodologies, resource planning, and data governance compliance.

• Work timings: 4 pm to 1 am IST. Flexible on business-critical deliverables on need basis, to support during holidays or weekends

• Strong analytical skills. Ability to build, analyze and report operational metrics (Utilization, Velocity, ROI)

• Strong written and verbal communicator, highly articulate, makes arguments in a compelling manner

• Comfortable working in a complex technical environment in a highly matrixed organization

• Ability to summarize and present technical concepts to non-technical audiences

• Experience driving projects from start-to-finish, even when faced with technical complexity.

• Implement and configure Workfront environments (User management, SSO, complex reporting, and request queues).

• Design scalable architecture and resolve integration sync issues across the enterprise lifecycle.

• Lead Fusion scenarios and API-based automations for seamless data flow.

• Monitor system health, provide technical support, and drive user adoption across the organization.

• Capture technical requirements and consult on product enhancements.

• Support operational excellence by applying automation to repetitive project management tasks.

Skills: 5 to 8 years in the Operations/Data Engineering domain

Adobe Workfront, Workfront Fusion, REST APIs, ETL data management, and System Configuration, Adobe Ecosystem