Senior Analyst

eClerx

2 - 4 years

0 Lacs

Chandigarh

Posted:4 hours ago| Platform:

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Skills Required

bpo analytical inbound back office customer service verbal communication policies customer care interpersonal skills hrsd part time excel data entry operation operations employee engagement inbound process recruitment writing english data entry communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

eClerx is looking to hire an experienced professional with minimum 6 months to 1 year of experience as a Quality Analyst.

Should able to provide effective feedback
Should participate client calibrations
Should have fair knowledge of KPIs
Conduct team huddles and meetings to discuss operational updates
Advocate and follow organizational policies and procedures
Ensure all client deliverables met within timelines
Ensure productivity/quality enhancement and process meet all metrics

Basic Requirement:

Minimum 6 months to 1-year experience as Quality analyst in any Inbound process
Good Communication Skills – Verbal & Written(Comprehension)
Good Customer Handling Skills
Needs to have ability to adapt to perpetual changes as per Business requirement.
Flexible for 24X7 Shifts
Good Knowledge of Inbound Quality operations
Good Knowledge of excel
Ability of analysing information and evaluating results to choose the best solution
Ability to quickly and efficiently assimilate process knowledge
Detail & result oriented, self-motivated with good analytical skills
Excellent communication and interpersonal skills including English language skills
Professional in conduct/behavior, appearance, and communication
Ability to work in teams
Should not have any commitments – part time courses, tuitions

Preferred Qualifications

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