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Diageo
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Senior Analyst

Senior Analyst

Diageo

2 - 5 years

4 - 7 Lacs

gurugram

Posted:1 day ago| Platform:

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Skills Required

finance ledger process excellence issue resolution credit risk forecasting customer service invoice processing collection root cause analysis sales customer satisfaction credit limit communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Required Capabilities:

Willingness and ability to build great relationships with Customers
Excellent interpersonal and communication skills, assertiveness
Ability to take full ownership of timely spend claim processing.
Ability to drive cash results as well as Customer satisfaction.
Willingness to gather excellent knowledge of Customers
Ability to effectively prioritise own tasks building on knowledge of Customer business
Ability to deliver on promises
Proactive, solution-focused mind-set and positive can do attitude
Ownership, entrepreneurial attitude drives issue resolution, escalates where vital
Self-confidence and ability to work independently without strong line manager support
Looking for and responding to feedback
Active team player

Accountabilities:

Schedule and lead regular communications with high profile and strategic Customers and Sales to drive cash collection, flag and eliminate reoccurring issues (cash, dispute, data or technical related)
Proactive cash collection
Handle credit risk (supervise payment behaviour of customers and propose credit limit changes, make suggestions on order release)
Manage customer ledger (reasoncode and text up-to-date information on overdue invoices, rejected and unidentified deductions)
Give input to cash forecasting
Support StC supporting functions and processing activities (billing, clearing, customer spend processing)
Review bad debt situation with In-market Commercial Finance, drive decision on provision and write off
Take ownership of incoming queries from Customers
Raise and respond to Internal Query Management ticket on time as appropriate
Update customer contact details and knowledge book regularly
Handle strong relationship with Customers, In-Market Sales, Commercial Finance, Process Excellence Teams
Actively promote the CARM (Sarbanes Oxley) / Control agenda
Reporting to support root cause analysis

Key performance indicators

Collection Past Due %
Collected to Term %
Number of disputes and time to resolve
Customer Deduction Management (unidentified and rejected deductions)

Customer Satisfaction Unpaid customer spend invoices
Customer spend invoice processing

Qualifications and Experience Required:

Essential

Excellent and proven customer service attitude
Excellent interpersonal and communication skills
Fluent language skills as required for the specific market
Solid English language skills company language
Commercial Experience process knowledge and working experience
Strong MS Office knowledge

Desirable

College or university Degree
Financial knowledge
Good knowledge of internal and external business partners
Excellent product knowledge

Barriers to Success in Role (Optional):

Insufficient customer service skills
Insufficient language capabilities
Insufficient communication skills (face-to face / phone / written)
Inability to work as a part of a team
Lack of accuracy, attention to details
Difficulties in setting priorities and in working independently
Difficulties with demonstrating ownership

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