Senior Analyst

Reference 25000J07

Responsibilities

Being a Client Service and Incident management analysis (SCA Service Client Analyse) part of GTPS/GFL/SCF, the Analyst to ensures the good operational processing of the client payment flows. Analyst is in charge of performing analysis (level 2 user support) on technical anomalies detected by the supervision team or directly raised by clients. The Analyst manages the different steps to solve incidents on the payment flows applications.Analyst works very closely with the supervision team in India and also with the onshore team in Paris & Lille with, the flow advisors and the experts of the 4 scopes.Tasks :Give advice and assistance to the internal clients/users from France Retail network, Back-Offices and Middle Offices about payments.Adhere to the Business KPI and 100% quality.Ensure the expected quality in responding service request.Active participation in incident management process.Handle the technical or banking settings and takes in charge the complex analysis.Help the supervisors to understand the technical processing.Actively participate in the training and onboarding of newcomers & new clients and business in the process.Support for Continuous process improvement.Share best practice and knowledge nuggets with the team.Demonstrate 100% accountability , Ownership & responsibility.

Required

Profile required

Bachelor degree

Experience In Finance And Or Banking Required/ Mandatory

Knowledge of cash management and/or cash pooling would be appreciatedFrench language will be an added advantage

Why join us

We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status”

Business insight

At Société Générale, we are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious. Whether you’re joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating, and taking action are part of our DNA. If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us!Still hesitating?You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices, and sharing their skills with charities. There are many ways to get involved.We are committed to support accelerating our Group’s ESG strategy by implementing ESG principles in all our activities and policies. They are translated in our business activity (ESG assessment, reporting, project management or IT activities), our work environment and in our responsible practices for environment protection.

Diversity and Inclusion

We are an

equal opportunities employer

and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and

promoting all talents

, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.