Senior Administrator & Donor Communications Specialist

Tripura Foundation is a humanitarian nonprofit founded by Dr. Baskaran Pillai with a mission to

uplift underserved children and communities through education, food security, emotional

resilience, and life-enrichment programs. Our initiatives — including HOPE Learning Centers,

Million Meals of Hope, and global compassion outreach — transform lives by enabling dignity,

opportunity, and empowerment.

As we grow into a more AI-empowered and globally integrated nonprofit, we are looking for

team members who are:

● Ambitious, curious, and excited about using AI tools

● Eager to learn, improve, and modernize workflows

● Committed to excellence, compassion, and measurable impact

If you thrive in a mission-driven environment and aspire to use both heart and technology to

uplift humanity, this role offers a meaningful path.

Position Summary

The Senior Administrator & Donor Communications Specialist supports the smooth

functioning of Tripura Foundation’s administrative operations while leading donor

communications and stewardship efforts.

This role requires:

● Flawless English communication (written & spoken)

● Strong administrative discipline

● Genuine care for donors

● A willingness to learn quickly and use modern tools and AI to support efficiency

Key Responsibilities

A. Administrative Leadership

● Manage day-to-day administration for Tripura Foundation.

● Maintain accurate records: donor data, receipts, program documents, sponsorship logs,

and communications.

● Prepare schedules, documentation, summary reports, and internal coordination notes.

● Support logistics for site visits, donor events, and program activities.

● Ensure confidentiality, precision, and adherence to organizational procedures.

B. Donor Communications & Stewardship

● Communicate with donors using impeccable Western English — warm, clear,

professional, and emotionally intelligent.

● Draft donor correspondence: impact updates, acknowledgment letters, renewal

messages, holiday messages, and sponsorship reports.

● Share child updates, stories, photos, and program developments in a timely, accurate

manner.

● Track donor life cycles: new donors, recurring donors, sponsorship renewal, follow-ups,

gratitude messages.

● Maintain donor communication trackers and follow-up plans.

C. Documentation & Reporting

● Compile monthly, quarterly, and yearly donor reports.

● Maintain organized documentation using Google Drive, spreadsheets, and CRM tools.

● Ensure accuracy and consistency across all outgoing donor communication and data.

D. Collaboration & Cross-Team Coordination

● Work closely with the U.S. and India leadership teams on donor engagement and

reporting.

● Liaise with HOPE Center coordinators for updates on students, activities, and photos.

● Coordinate with finance teams to ensure timely donation receipts and reconciliations.

● Support the creation of SOPs, templates, communication guidelines, and improved

donor processes.

Required Skills & Qualifications

MUST-HAVE — Non-negotiable

● Excellent written and spoken Western English (clear, natural, and polished —

absolutely essential)

● High level of professionalism and emotional sensitivity in donor interactions

Core Requirements

● Bachelor’s degree (administration, communications, social work, business, or related

fields preferred)

● 3–5 years of experience in administration, communications, donor relations, or nonprofit

management

● Strong writing skills

● Quick learner able to adapt to new systems, AI tools, and workflows

● Comfortable using tools such as:

○ Kindful (or similar donor-management platforms)

○ ClickUp (or similar project management tools)

○ Google Drive / Sheets / Docs

○ Email, WhatsApp, and communication tools

● Very strong organizational skills and attention to detail

● Ability to multitask across administration, donor care, reporting, and coordination

● Alignment with Tripura Foundation’s humanitarian mission

Preferred Traits

● Compassionate and service-oriented

● Detail-oriented and process-driven

● Respectful, discreet, and diplomatic

● Proactive with strong follow-through

● AI-curious and eager to continuously improve workflows

● Ability to collaborate across cultures and time zones

Job Type: Full-time

Pay: ₹350,000.00 - ₹450,000.00 per year

Work Location: In person