Senior Customer Support & Success Associate

Job description

Were looking for a highly empathetic and experienced Customer Support & Success Associate to support our high-value customers, primarily across the US, UK, and other Western regions. This role demands more than just query resolutionit requires a genuine understanding of customer concerns, emotional connection, and a commitment to providing thoughtful, solution-oriented support. A successful candidate is dependable, resourceful, and thrives in a structured yet flexible service environment.

What Youll Do:

• Deliver timely, personalized support via chat, email, WhatsApp, social media, and voice (inbound/outbound) channels.
• Identify the root of customer concerns and offer empathetic, well-informed guidance.
• Build strong rapport with high-profile customers through attentive listening and thoughtful communication.
• Maintain accurate service records and follow through on resolutions in a timely manner.
• Work closely with internal teams to resolve escalated concerns swiftly and effectively.
• Stay current with product and process updates to provide reliable support.
• Consistently meet performance standards including resolution time, quality, and customer satisfaction.

What Were Looking For:

• 3+ years of experience in a customer-facing support or success role, preferably handling high-value international customers.
• Excellent English communication skills (written and verbal) with a professional and compassionate tone.
• Ability to work in rotational shifts, including nights and weekends, as part of a 24/7 support environment.
• Comfortable managing responsibilities in a remote night shift setting with access to a personal computer/laptop and a stable high-speed internet connection.
• Open to supporting during holidays, as needed, to ensure uninterrupted customer experience.
• Graduate in any discipline with excellent time management and multitasking abilities.

Preferred Skills:

• Experience with CRM tools such as Zendesk, Freshdesk, Salesforce, or similar platforms.
• Proficiency in MS Office (Excel, Word).
• Background in e-commerce, SaaS, or service-based industries is an advantage.
• Proactive, detail-oriented, and committed to delivering a world-class customer experience.

Interested candidates are welcome to walk in for interviews at our office from Monday to Friday, between 10:30 AM and 03:00 PM.

AstroVed Corporate Office
AstroVed.com Private Limited
Prince Info Park (4th Floor, BlockA)
Plot 81B, 2nd Main Road
Ambattur Industrial Estate
Chennai60005

Selected candidates will be expected to join us within a week or preferably within a couple of days.

Job Type: Full-time

Pay: ₹300,000.00 - ₹420,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Rotational shift

Supplemental Pay:

• Yearly bonus

Work Location: In person

Speak with the employer
+91 9790998121Expected Start Date: 08/07/2025