Senior Customer Support & Success Associate

Customer Support & Success Associate

What Youll Do:

• Deliver timely, personalized support via chat, email, WhatsApp, social media, and voice (inbound/outbound) channels.
• Identify the root of customer concerns and offer empathetic, well-informed guidance.
• Build strong rapport with high-profile customers through attentive listening and thoughtful communication.
• Maintain accurate service records and follow through on resolutions in a timely manner.
• Work closely with internal teams to resolve escalated concerns swiftly and effectively.
• Stay current with product and process updates to provide reliable support.
• Consistently meet performance standards including resolution time, quality, and customer satisfaction.

What Were Looking For:

• 3+ years

  of experience in a customer-facing support or success role, preferably handling high-value international customers.
• Excellent English communication skills (written and verbal) with a professional and compassionate tone.
• Ability to work in

  rotational shifts

  , including

  nights and weekends

  , as part of a 24/7 support environment.
• Comfortable managing responsibilities in a

  remote night shift setting

  with access to a

  personal computer/laptop

  and a

  stable high-speed internet connection

  .
• Open to supporting during holidays, as needed, to ensure uninterrupted customer experience.
• Graduate in any discipline with excellent time management and multitasking abilities.

Preferred Skills:

• Experience with CRM tools such as Zendesk, Freshdesk, Salesforce, or similar platforms.
• Proficiency in MS Office (Excel, Word).
• Background in e-commerce, SaaS, or service-based industries is an advantage.
• Proactive, detail-oriented, and committed to delivering a world-class customer experience.

Interested candidates are welcome to walk in for interviews at our office from Monday to Friday, between 10:30 AM and 03:00 PM.

AstroVed Corporate OfficeAstroVed.com Private LimitedPrince Info Park (4th Floor, BlockA)Plot 81B, 2nd Main RoadAmbattur Industrial EstateChennai60005

Selected candidates will be expected to join us within a week or preferably within a couple of days.