Senior Account Manager

Role Overview

The Senior Account Manager will be responsible for owning key client accounts end-to-end, acting as the primary point of contact between clients and internal teams. This role requires strong client handling skills, clear communication, strategic thinking, and the ability to manage multiple accounts without compromising delivery quality.

You are expected to lead conversations, manage expectations, protect timelines, and ensure retention—not just execute tasks.

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Key Responsibilities

Client Management & Communication

• Act as the primary SPOC for assigned clients

• Lead client onboarding, briefing calls, review meetings, and ongoing communication

• Manage client expectations, scope, timelines, and deliverables proactively

• Handle escalations, feedback, and difficult conversations with confidence and clarity

• Build long-term client relationships focused on trust, performance, and retention

Account Ownership & Delivery

• Own accounts from onboarding to monthly delivery and renewal

• Translate client briefs into clear internal action plans

• Ensure all deliverables are met on time and as per scope

• Maintain high service quality while handling multiple clients simultaneously

• Monitor account health, identify risks early, and course-correct when needed

Internal Coordination

• Work closely with PR, content, design, digital, and operations teams

• Ensure internal teams have clear briefs, deadlines, and priorities

• Follow up rigorously to avoid delays or gaps in delivery

• Take accountability for final output before it reaches the client

Strategy & Growth Support

• Contribute to client strategy discussions and campaign planning

• Identify upsell or cross-sell opportunities where relevant

• Support renewals by demonstrating value and performance

• Provide feedback to leadership on client trends, challenges, and improvements

Reporting & Documentation

• Oversee weekly/monthly client reports and reviews

• Ensure documentation, trackers, and internal notes are updated

• Share clear status updates with leadership on account performance

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Required Skills & Experience

• 4–7 years of experience in an agency environment (PR / Marketing / Digital / Brand)

• Proven experience handling multiple clients independently

• Strong communication, negotiation, and stakeholder management skills

• Ability to manage pressure, deadlines, and demanding clients

• Clear understanding of agency workflows and timelines

• Highly organised with strong follow-up skills

• Comfortable pushing back when required, with professionalism

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What We’re Looking For

• Someone who owns accounts, not just tasks

• Calm under pressure and confident with clients

• Detail-oriented but also big-picture focused

• Reliable, accountable, and process-driven

• Someone who understands that this is a client-facing leadership role, not a junior execution role

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Why Join Sorta Famous

• Work closely with leadership and decision-makers

• Handle meaningful clients with real ownership

• Fast-paced environment with room to grow into leadership roles

• No unnecessary hierarchy—performance and accountability matter

Apply At:

careers@sortafamous.in