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Freshworks
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Senior Account Manager

Senior Account Manager

Freshworks

4 - 8 years

14 - 15 Lacs

Chennai

Posted:19 hours ago| Platform:

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Skills Required

Analytical Market intelligence Strategic planning Account management cxo Customer engagement Forecasting Product marketing CRM Salesforce

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are seeking a

Senior Account Manager

to join our high-impact Digital Expansion sales team. This role is ideal for a dynamic, customer-focused professional who thrives in a fast-paced, target-driven environment and is passionate about driving value and revenue from existing customer accounts.

As a key player in the team, you ll be responsible for developing long-term relationships with strategic customers, identifying new business opportunities within your portfolio, and maximizing customer lifetime value through upselling and cross-selling initiatives. Your ability to connect business needs with product solutions, especially in a digital transformation context, will be critical to success.

We re looking for a self-starter with a growth mindset, solid SaaS sales experience, and the confidence to engage with stakeholders ranging from technical teams to the C-suite.

Roles & Responsibilities

Manage a portfolio of key customer accounts, ensuring high levels of customer satisfaction, engagement, and retention.
Drive revenue growth by identifying expansion opportunities through upselling and cross-selling.
Build and manage a healthy sales pipeline, providing accurate forecasting and reporting on key metrics.
Act as a trusted advisor by understanding customer goals and aligning Freshworks solutions to deliver measurable impact.
Lead and support account planning efforts, including the development of tailored strategies for high-value accounts.
Collaborate cross-functionally with Product, Marketing, and Customer Success teams to solve customer challenges and enhance experience.
Serve as a subject matter expert on digital transformation trends across Customer Experience (CX) and Employee Experience (EX).
Mentor and support junior Account Managers, helping them navigate challenges and hit performance goals.
Provide feedback and market intelligence to internal teams to shape product roadmaps and go-to-market strategies.
Stay informed on industry trends, competitor moves, and customer expectations to proactively manage risks and opportunities.

Qualifications

4 7 years of experience in SaaS account management, sales, or customer success.
Proven track record of meeting or exceeding revenue targets by growing existing customer accounts.
Experienc

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Senior Account Manager