Senior Account Manager

Job Description

Flam is building AI Infrastructure for Brands in Immersive Advertising spanning across all channels viz. Digital, Broadcast TV, Retail, Communications, Print, OOH etc. Vision : The Immersive & Interactive Layer for Every Screen & Surface Flam aims to redefine how consumers interact with ads, content in every shape and form, retail aisles, live broadcasts and fan moments—turning content and interfaces into shoppable, shareable experiences that deliver measurable ROI. Flam has raised a $14 million Series A round led by global technology investor RTP Global with participation from Dovetail and select others bringing the total funding to $22 million. The next phase of growth is to accelerate R&D on its app-less GenAI infrastructure that lets brands create, publish and measure high-fidelity MR, 3D & Digital experiences in <300 ms on any smartphone—no app download required. The same infra already powers advertising for Google, Samsung, Emirates and hundreds of global enterprises & agency powerhouses. Key Focus Areas : Product Roadmap : Upcoming releases include GenAI-driven 3D asset generation, Democratising MR deployment at scale, Enterprise Suite of Products across Industries, and Infrastructure for broadcasters and fan engagement. Geography : Funds will support new enterprise pods in North America, Europe and the Middle East while deepening Asia operations. Partnerships : Flam will expand its partner program for creative studios and global platforms, enabling Fortune 500 brands to move from pilot to rapid global roll-out. Job Brief : We’re looking for a Senior Account Manager to drive deep, trusted relationships with our most strategic clients. You’ll be responsible for maximizing value, ensuring retention, and identifying growth opportunities — acting as the voice of the customer across the org. This is a high-impact individual contributor role where you’ll work directly with CXOs, product owners, and brand teams to help them get the most out of Flam’s platform. What You’ll Do Manage a portfolio of high-value enterprise customers across verticals. Own post-sale success: onboarding, adoption, retention, and growth. Lead strategic conversations with customers, including QBRs, value reviews, and roadmapping. Identify and drive upsell/cross-sell opportunities in partnership with sales and product teams. Collaborate with Product to share customer feedback and inform the roadmap. Track key health metrics: usage, engagement, risk signals, and satisfaction. Work cross-functionally with Support, Marketing, and GTM teams to ensure seamless execution. Create customer-facing assets: success stories, training decks, use case frameworks. What We’re Looking For 8–12 years in Account Management, Customer Success, or Client Services roles. Experience managing enterprise or strategic accounts (ideally in SaaS, martech, or creative platforms). Excellent relationship-building skills, especially with senior stakeholders. Strong commercial mindset — ability to spot and close expansion opportunities. Organized, proactive, and capable of managing multiple accounts with a high level of attention. Confident in running structured calls, executive reviews, and presenting ROI/value. Familiarity with tools like Salesforce, Gainsight, or HubSpot is a plus.