Senior Account Manager

Dear LinkedIn Community,

🚀 We're excited to present an opening for dedicated individuals to join our team as a Sr. Specialist Account Manager (Renewal Sales).

Key Responsibilities:

• Directly responsible for client renewal contract opportunities, revenue, and renewal rates for assigned territory.
• Conduct sales activities like making large number of calls and emails each week, planning ahead, forecasting etc to drive renewals to closure
• Manage and be responsible for gross churn, net retention, and revenue for assigned territories
• Stay up to date with client product training and market benchmarks
• Identify opportunities to retain as well as opportunities for extended terms & additional growth.
• Be an expert in client products, as customers will need help with training, deployment and adoption to ensure customer success, which drives their renewals.
• Manage the different facets of subscription and support renewals
• Prepare the renewal letters, quotations, invoices, and notifications
• Contact clients directly to negotiate terms and conditions and render renewal contracts
• Position services and escalate pain points to the Sales and Customer Success team
• Forecast trends and suggestions on how those trends can enhance retention rates
• Bridge between Sales, Finance and Customer Success
• Refine renewal strategies that proactively engage a client in chopping the churn rates
• Augment the upsell and cross-sell opportunities
• Work with the product team to receive feedback on the growing requirements of a customer

Qualifications:

• At least 1-3 years of account management and/or renewal experience
• Relevant industry experience in media monitoring/SaaS/PR/Marketing
• International market experience required
• Salesforce.com or a similar CRM system exposure shall be an added advantage
• Strong Written & Verbal communication skills
• Willing to go the extra mile with a strong work ethic; Self-directed & resourceful
• Operational excellence
• Ability to manage a highly transactional work environment
• Ability to excel at time management and prioritization
• Strong interpersonal skills and strive to maintain strong relationships with customers & colleagues
• Best in class customer service and communication skills over the phone & in email
• Experience with renewal process and/or background in software preferred.
• Experience on Google Analytics process will be an added advantage

Apply now and seize this opportunity to launch your career to new heights! 🚀🌟 Join us today!

#RenewalSales #AccountManagement #CustomerSuccess #GoogleAnalytics #Gurugram #JobOpportunity #CareerGrowth #JoinOurTeam 🌐✨