Seller Support Executive

Job Title : Seller Support Executive

Company : ipshopy.com
Job Type : Full-time
Salary : ₹10,000/- to ₹20,000/- (Salary is negotiable for the right candidates)
Contact : careers.ipshopy@gmail.com | +91 72195 25259 | +91 95795 59205
Location : ipshopy, Dnyanpeeth Campus, T-18, Software Technology Park of India (STPI), Opposite Garware Stadium, Naregaon Road, Cidco, Chhatrapati Sambhajinagar (Aurangabad), Maharashtra – 431006

About Us :

ipshopy.com is a fast-growing eCommerce multi-seller platform that enables businesses and individuals to sell their products online with ease. We are looking for a proactive and dedicated Seller Support Executive to assist our registered sellers, resolve their queries and ensure smooth operations on the platform.

Roles & Responsibilities :

• Act as the primary point of contact for registered sellers and dealers on ipshopy.com.
• Handle inbound and outbound calls, emails, and chats to support sellers.
• Assist sellers with account setup, product listing, pricing, order management and payment-related queries.
• Coordinate with internal departments to resolve technical or operational issues.
• Guide sellers on how to use the platform, upload products, and manage their store effectively.
• Monitor seller performance and help them improve product visibility and sales.
• Use AI tools and digital systems to automate repetitive tasks and enhance support quality.
• Maintain records of seller interactions, issues, and feedback in Excel/CRM.
• Provide detailed reports on seller concerns, trends, and performance improvements.
• Ensure high seller satisfaction through timely and professional communication.

Requirements :

• Minimum Graduate (Preferred: BBA, MBA, BCA, BCS, MCA, or equivalent).
• Basic knowledge of eCommerce operations and seller management.
• Strong computer skills (MS Excel, Word, Email, Internet).
• Familiarity with AI tools (e.g., ChatGPT, Notion AI, or automation tools) for communication and reporting.
• Excellent verbal and written communication skills.
• Good problem-solving, negotiation, and multitasking abilities.
• Experience in seller support, eCommerce operations, or customer service preferred.
• Freshers with strong communication and digital understanding are also welcome.

Key Skills:

Seller Support, Seller Relationship Management, eCommerce Operations, Communication, AI Tools, Problem Solving, Excel, CRM, Time Management, Customer Service

Salary Range:

₹10,000/- to ₹20,000/- per month (based on skills & experience)

Benefits:

• Opportunity to work in a growing eCommerce ecosystem.
• Supportive and growth-oriented team culture.

How to Apply:

Interested candidates can apply by sending their resume to:
Email: careers.ipshopy@gmail.com
Contact: +91 72195 25259 | +91 95795 59205
Website: www.ipshopy.com

Job Type: Full-time

Pay: ₹10,000.00 - ₹20,000.00 per month

Benefits:

• Provident Fund

Work Location: In person