We are hiring! Please share your CVs with reena@squaredcircle.in Summary: About this role: We are looking for a fresh mind and naturally creative. The Person needs to learn things faster and stay updated with the latest design trends and technologies. We need a responsible and accountable person. Responsibilities: • You will be assisting in creating visually appealing graphics for various platforms, including websites banners, social media post, print materials design, and corporate communications designs. • Collaborate with senior designers and other team members to develop and execute design concepts. • Image editing skill, image high-end retouching and image manipulation capability is a must to have for this role. • Utilize your artistic skills in drawing, painting, and other forms of artwork to enhance corporate design projects and client design requirement. • Contribute to brainstorming sessions and provide creative input for design projects. • Ensure all designs align with brand guidelines and project requirements. • Communicate effectively with team members and other team manager to understand design goals and should be able to deliver high-quality work. • Stay updated with the latest design trends and techniques to continuously improve your skills. • Show a willingness to learn quickly and take on new challenges. • Basic understanding on video edits and GIF animation is must. Qualifications: • Bachelor's degree in Graphic Design, Visual Arts, or a related field. • Minimum 2+ years of work experience is must. • Strong portfolio showcasing your creative work, editing work, including drawings, paintings, icon creation and graphic design projects. • Proficiency in design software such as Adobe Creative Suite (Photoshop, Illustrator, InDesign) and other relevant tools. • Excellent communication and collaboration skills, with the ability to work effectively in a team environment. • Attention to detail and a keen eye for aesthetics and visual composition. • Ability to be flexible with shift time, urgent task and meet deadlines in a fast-paced environment. • Willingness to learn quickly and adapt to new challenges.
We are hiring! Please share your CVs to [HIDDEN TEXT] Experience: 0-2 Years Job Overview: We are seeking an English Customer Support Representative to handle both voice and non-voice interactions. This role requires a professional with strong communication skills, patience, and problem-solving abilities. The ideal candidate will be able to respond to customer inquiries, resolve issues, and provide top-notch service in English, across various communication channels, including phone, email, and chat. Key Responsibilities: Voice Support : Respond to inbound customer calls in a professional and friendly manner, addressing inquiries, complaints, and technical issues. Provide clear, accurate, and timely information regarding products and services inEnglish. Assist customers in troubleshooting problems and guiding them through solutions over the phone. Maintain a high level of service excellence on all calls. Non-Voice Support : Handle customer support requests via email, live chat, and other digital channels, ensuring prompt and accurate responses. Maintain thorough documentation of customer interactions and resolutions in English. Collaborate with other departments (e.g., technical, sales, or billing teams) to address complex customer issues. Issue Resolution : Effectively resolve customer issues in a timely and professional manner, ensuring customer satisfaction. Identify recurring issues and collaborate with the appropriate teams to suggest improvements. Multitasking and Efficiency : Manage multiple customer inquiries simultaneously across voice and non-voice channels without compromising the quality of service. Maintain key performance metrics such as response time, resolution time, customer satisfaction, and first call resolution. Knowledge Management : Stay up to date with the companys products, services, and policies. Provide accurate feedback to management on common customer issues or areas for improvement. Requirements: Language Proficiency : Fluent in English (written and spoken), with the ability to communicate clearly and professionally in the language. Experience : Previous experience of 0-2 years in customer support or a related field is required. Experience handling both voice and non-voice customer interactions (calls, chats, emails) is a plus. Skills : Strong communication and active listening skills. Excellent problem-solving abilities and attention to detail. Ability to work efficiently under pressure and in a fast-paced environment. Ability to multitask and manage time effectively. Empathy and patience when dealing with customer concerns. Technical Skills : Familiarity with customer support software (e.g., CRM, chat tools, etc.) is a plus. Basic knowledge of troubleshooting and technical support is advantageous. Working Hours : Flexibility to work in shifts, including evenings, weekends, and holidays if required. Show more Show less
Job Summary: We are looking for an experienced and results-oriented eCommerce specialist to lead marketplace operations and client management across multiple platforms. The ideal candidate should have hands-on experience in regions like the UAE and Southeast Asia , and preferably in verticals such as Grocery or Fashion . This role requires strong reporting skills, strategic thinking, and the ability to collaborate cross-functionally to drive business growth. Key Responsibilities: Campaign Setup & Execution Upload and manage promotional banners across platforms, ensuring accuracy, compliance, and alignment with campaign objectives. Tag SKUs appropriately to link products with ongoing campaigns and promotions. Create and schedule promotions, discounts, and offers in line with brand strategies. Manage search keywords: research, create, and rewrite keywords to maximize discoverability and campaign impact. Set up banners and campaign assets with quality checks to maintain brand guidelines and performance standards. Quality Control & Optimization Validate promotional data and campaign setup (promo tables, SKUs, keywords) for accuracy. Ensure all campaign elements meet branding, platform, and promotional requirements. Monitor campaign execution to identify discrepancies, troubleshoot issues, and implement quick fixes. Suggest improvements for banner placements, keyword usage, and promotional strategies to enhance campaign results. Collaboration & Reporting Coordinate with content, design, and marketing teams to ensure campaign assets are aligned with brand objectives. Track, measure, and report on campaign performance across digital channels. Share insights on keyword performance, banner engagement, and promotional outcomes for continuous optimization. Stakeholder management Stakeholder Management & Collaboration Serve as the primary point of contact for internal teams and external brand partners. Coordinate with stakeholders to align campaign assets with business goals. Address queries, share updates and ensure timely communication for smooth campaign execution. Requirements: 5–6 years of hands-on experience in eCommerce campaign operations, trade marketing,Promotions Strong proficiency in Microsoft Excel for campaign tracking and reporting Excellent written and verbal communication skills Strong logical reasoning and problem-solving abilities Detail-oriented with a proactive and self-driven approach. What We Offer Opportunity to work with a dynamic and growing team. Hands-on experience in a fast-paced e-commerce environment. Career growth opportunities with mentorship and upskilling. A collaborative and innovation-driven work culture.
Job Summary: We are looking for a highly organized and detail-oriented E-Commerce Campaign Executive to support and execute online campaigns across multiple platforms. This role involves coordinating with suppliers, marketing teams, and internal stakeholders to ensure smooth campaign execution, asset management, and promotional activities. The ideal candidate will be responsible for managing timelines, vetting campaign materials, and ensuring all promotional elements are properly executed. Responsiblities: Campaign Planning & Coordination: ● Collaborate with suppliers and internal teams to ensure all campaign assets (banners, creatives, promo details) are submitted on time. ● Track campaign timelines, deadlines, and dependencies, ensuring smooth execution. ● Create and manage Trello cards for tracking campaign-related tasks and approvals. ● Submit eDM/PNS URLs and campaign copy for approvals, ensuring content aligns with brand guidelines. Campaign Execution & Management: ● Review and vet promotional banners for quality, compliance, and alignment with campaign objectives. ● Check and validate the campaign promo table, ensuring accurate data entry and correct booking. ● Upload banners and other campaign assets to the appropriate platforms while maintaining quality control. ● Coordinate, approve, and execute sponsored solutions, ensuring proper placement and performance tracking. Quality Control & Reporting: ● Ensure all campaign elements meet branding, platform, and promotional guidelines. ● Identify and troubleshoot any issues related to campaign execution, flagging discrepancies proactively. ● Collaborate with relevant teams to analyze campaign performance and suggest optimizations. Qualifications: ● 3+ years of experience in e-commerce, marketing, or campaign management. ● Strong organizational skills and attention to detail. ● Proficiency in project management tools (e.g., Trello, Asana) and Microsoft Office Suite. ● Excellent communication and coordination skills. ● Familiarity with marketing, paid advertising, and promotional strategies. ● Experience with e-commerce platforms (e.g., Shopify, Lazada, Shopee, Amazon). ● Understanding of campaign performance metrics and reporting. Why Join Us? ● Be part of a dynamic and growing e-commerce service provider. ● Gain hands-on experience managing large-scale online campaigns. ● Work with a team of professionals in a fast-paced and innovative environment.
Job Summary: The E-commerce Seller Operations Specialist is responsible for enhancing the overall seller experience and ensuring smooth operational support across the marketplace. The role focuses on enabling sellers to succeed by providing proactive assistance, maintaining high operational standards, and ensuring seamless execution of catalog setup, pricing updates, campaigns, and performance tracking. You will work closely with category managers, key account managers, catalog, customer service and technology teams to resolve seller issues, optimize processes, and ensure that every seller interaction contributes to a reliable and efficient marketplace experience. Responsiblities: Seller & Partner Management ● Act as the first point of contact for marketplace sellers on operational and catalog-related queries. ● Guide sellers through onboarding, listing creation, and policy compliance processes. ● Maintain strong working relationships with sellers, ensuring timely responses and resolutions. ● Monitor seller performance metrics (e.g., fill rates, cancellations, content quality) and drive improvement initiatives Catalog & Listing Operations ● Manage product uploads and updates, ensuring data accuracy, image quality, and taxonomy compliance. ● Coordinate with category and content teams to ensure listings meet FairPrice’s merchandising and brand standards. ● Audit listings regularly to identify and fix discrepancies or quality gaps. ● Support new assortment setup, deactivation of inactive SKUs, and seasonal updates. Pricing & Campaign Execution ● Coordinate with category teams to update prices, discounts, and campaign SKUs in the system. ● Validate seller participation and readiness for marketing campaigns. ● Track campaign execution accuracy and share post-campaign performance reports. ● Ensure promotional activities comply with platform rules and brand guidelines. Operations & Reporting ● Track and report key operational KPIs such as listing turnaround time, seller adherence to SLA, and error rates. ● Work with cross-functional teams (content, design, and logistics) to troubleshoot operational bottlenecks. ● Maintain up-to-date dashboards and assist with seller performance reviews. ● Contribute to process improvement initiatives and automation within the seller operations flow. Qualifications: ● Bachelor’s degree in Business, E-commerce, Operations, or related discipline. ● 4–8 years of experience in e-commerce operations, seller support, or category management (experience with Singapore or Southeast Asia marketplaces is a plus). ● Strong Excel and data-handling proficiency; familiarity with CMS or product management systems. ● Working knowledge of marketplace operations, listing setup, and campaign management. Skills & Attributes: ● Detail-oriented and organized with strong ownership of deliverables. ● Excellent communication and coordination skills with cross-functional teams and sellers. ● Analytical thinker with a continuous improvement mindset. ● Able to multitask effectively in a fast-paced e-commerce environment. ● Customer- and seller-centric approach with a drive to enhance platform quality. Why Join Us? ● Be part of a dynamic and growing e-commerce service provider. ● Gain hands-on experience managing large-scale online campaigns. ● Work with a team of professionals in a fast-paced and innovative environment.
Job Summary: The E-commerce Seller Operations Specialist is responsible for enhancing the overall seller experience and ensuring smooth operational support across the marketplace. The role focuses on enabling sellers to succeed by providing proactive assistance, maintaining high operational standards, and ensuring seamless execution of catalog setup, pricing updates, campaigns, and performance tracking. You will work closely with category managers, key account managers, catalog, customer service and technology teams to resolve seller issues, optimize processes, and ensure that every seller interaction contributes to a reliable and efficient marketplace experience. Responsiblities: Seller & Partner Management ● Act as the first point of contact for marketplace sellers on operational and catalog-related queries. ● Guide sellers through onboarding, listing creation, and policy compliance processes. ● Maintain strong working relationships with sellers, ensuring timely responses and resolutions. ● Monitor seller performance metrics (e.g., fill rates, cancellations, content quality) and drive improvement initiatives Catalog & Listing Operations ● Manage product uploads and updates, ensuring data accuracy, image quality, and taxonomy compliance. ● Coordinate with category and content teams to ensure listings meet FairPrice’s merchandising and brand standards. ● Audit listings regularly to identify and fix discrepancies or quality gaps. ● Support new assortment setup, deactivation of inactive SKUs, and seasonal updates. Pricing & Campaign Execution ● Coordinate with category teams to update prices, discounts, and campaign SKUs in the system. ● Validate seller participation and readiness for marketing campaigns. ● Track campaign execution accuracy and share post-campaign performance reports. ● Ensure promotional activities comply with platform rules and brand guidelines. Operations & Reporting ● Track and report key operational KPIs such as listing turnaround time, seller adherence to SLA, and error rates. ● Work with cross-functional teams (content, design, and logistics) to troubleshoot operational bottlenecks. ● Maintain up-to-date dashboards and assist with seller performance reviews. ● Contribute to process improvement initiatives and automation within the seller operations flow. Qualifications: ● Bachelor’s degree in Business, E-commerce, Operations, or related discipline. ● 4–8 years of experience in e-commerce operations, seller support, or category management (experience with Singapore or Southeast Asia marketplaces is a plus). ● Strong Excel and data-handling proficiency; familiarity with CMS or product management systems. ● Working knowledge of marketplace operations, listing setup, and campaign management. Skills & Attributes: ● Detail-oriented and organized with strong ownership of deliverables. ● Excellent communication and coordination skills with cross-functional teams and sellers. ● Analytical thinker with a continuous improvement mindset. ● Able to multitask effectively in a fast-paced e-commerce environment. ● Customer- and seller-centric approach with a drive to enhance platform quality. Why Join Us? ● Be part of a dynamic and growing e-commerce service provider. ● Gain hands-on experience managing large-scale online campaigns. ● Work with a team of professionals in a fast-paced and innovative environment.
Job Summary: We are looking for a highly organized and detail-oriented E-Commerce Campaign Executive to support and execute online campaigns across multiple platforms. This role involves coordinating with suppliers, marketing teams, and internal stakeholders to ensure smooth campaign execution, asset management, and promotional activities. The ideal candidate will be responsible for managing timelines, vetting campaign materials, and ensuring all promotional elements are properly executed. Responsiblities: Campaign Planning & Coordination: ?Collaborate with suppliers and internal teams to ensure all campaign assets (banners, creatives, promo details) are submitted on time. ?Track campaign timelines, deadlines, and dependencies, ensuring smooth execution. ?Create and manage Trello cards for tracking campaign-related tasks and approvals. ?Submit eDM/PNS URLs and campaign copy for approvals, ensuring content aligns with brand guidelines. Campaign Execution & Management: ?Review and vet promotional banners for quality, compliance, and alignment with campaign objectives. ?Check and validate the campaign promo table, ensuring accurate data entry and correct booking. ?Upload banners and other campaign assets to the appropriate platforms while maintaining quality control. ?Coordinate, approve, and execute sponsored solutions, ensuring proper placement and performance tracking. Quality Control & Reporting: ?Ensure all campaign elements meet branding, platform, and promotional guidelines. ?Identify and troubleshoot any issues related to campaign execution, flagging discrepancies proactively. ?Collaborate with relevant teams to analyze campaign performance and suggest optimizations. Qualifications: ?3+years of experience in e-commerce, marketing, or campaign management. ?Strong organizational skills and attention to detail. ?Proficiency in project management tools (e.g., Trello, Asana) and Microsoft Office Suite. ?Excellent communication and coordination skills. ?Familiarity with marketing, paid advertising, and promotional strategies. ?Experience with e-commerce platforms (e.g., Shopify, Lazada, Shopee, Amazon). ?Understanding of campaign performance metrics and reporting. Why Join Us ?Be part of a dynamic and growing e-commerce service provider. ?Gain hands-on experience managing large-scale online campaigns. ?Work with a team of professionals in a fast-paced and innovative environment.
Job Summary: The E-commerce Seller Operations Specialist is responsible for enhancing the overall seller experience and ensuring smooth operational support across the marketplace. The role focuses on enabling sellers to succeed by providing proactive assistance, maintaining high operational standards, and ensuring seamless execution of catalog setup, pricing updates, campaigns, and performance tracking. You will work closely with category managers, key account managers, catalog, customer service and technology teams to resolve seller issues, optimize processes, and ensure that every seller interaction contributes to a reliable and efficient marketplace experience. Responsiblities: Seller & Partner Management ?Act as the first point of contact for marketplace sellers on operational and catalog-related queries. ?Guide sellers through onboarding, listing creation, and policy compliance processes. ?Maintain strong working relationships with sellers, ensuring timely responses and resolutions. ?Monitor seller performance metrics (e.g., fill rates, cancellations, content quality) and drive improvement initiatives Catalog & Listing Operations ?Manage product uploads and updates, ensuring data accuracy, image quality, and taxonomy compliance. ?Coordinate with category and content teams to ensure listings meet FairPrice's merchandising and brand standards. ?Audit listings regularly to identify and fix discrepancies or quality gaps. ?Support new assortment setup, deactivation of inactive SKUs, and seasonal updates. Pricing & Campaign Execution ?Coordinate with category teams to update prices, discounts, and campaign SKUs in the system. ?Validate seller participation and readiness for marketing campaigns. ?Track campaign execution accuracy and share post-campaign performance reports. ?Ensure promotional activities comply with platform rules and brand guidelines. Operations & Reporting ?Track and report key operational KPIs such as listing turnaround time, seller adherence to SLA, and error rates. ?Work with cross-functional teams (content, design, and logistics) to troubleshoot operational bottlenecks. ?Maintain up-to-date dashboards and assist with seller performance reviews. ?Contribute to process improvement initiatives and automation within the seller operations flow. Qualifications: ?Bachelor's degree in Business, E-commerce, Operations, or related discipline. ?48 years of experience in e-commerce operations, seller support, or category management (experience with Singapore or Southeast Asia marketplaces is a plus). ?Strong Excel and data-handling proficiency; familiarity with CMS or product management systems. ?Working knowledge of marketplace operations, listing setup, and campaign management. Skills & Attributes: ?Detail-oriented and organized with strong ownership of deliverables. ?Excellent communication and coordination skills with cross-functional teams and sellers. ?Analytical thinker with a continuous improvement mindset. ?Able to multitask effectively in a fast-paced e-commerce environment. ?Customer- and seller-centric approach with a drive to enhance platform quality. Why Join Us ?Be part of a dynamic and growing e-commerce service provider. ?Gain hands-on experience managing large-scale online campaigns. ?Work with a team of professionals in a fast-paced and innovative environment.