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Johnson Controls
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SAP OTC Solution architect

SAP OTC Solution architect

Johnson Controls

8 years

0 Lacs

pune/pimpri-chinchwad area

Posted:3 days ago| Platform:

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Skills Required

sap support service integration logistics management pricing billing shipping analyze resolve analysis test patching regression compliance controls audit certification recognition testing training communication servicenow jira agile devops

Work Mode

On-site

Job Type

Full Time

Job Description

Job Title: SAP OTC Solution architect

Experience Required: 8+ Years

Job Summary

We are seeking a seasoned SAP SD Support Consultant with over 8 years of hands-on experience in SAP Sales and Distribution module. The ideal candidate will be responsible for providing L2/L3 support, resolving incidents, managing service requests, and ensuring smooth business operations in the SAP SD landscape. Experience in integration with MM, FI, and logistics modules is essential.

Key Responsibilities

Provide day-to-day support for SAP SD module including order management, pricing, billing, shipping, and credit management.
Support active projects including Hypercare.
Analyze and resolve incidents, service requests, and change requests within defined SLAs.
Collaborate with business users to understand issues and provide functional solutions.
Perform root cause analysis and implement permanent fixes for recurring issues.
Coordinate with ABAP developers for custom enhancements and debugging.
Support month-end and year-end closing activities.
Document functional specifications, test cases, and user manuals.
Participation in system upgrades, patching, and regression testing.
Ensure compliance with internal controls and audit requirements.

Required Skills & Qualifications

Minimum 8 years of experience in SAP SD module with strong support background.
In-depth knowledge of SD processes: order-to-cash, pricing, billing, shipping, and returns.
Experience with IDocs, EDI, and third-party integrations.
Good understanding of cross-module integration (MM, FI, WM).
Knowledge of SAP Fiori apps related to SD.
SAP certification in SD is a plus.
Understanding of SD account assignment and revenue recognition process.
Experience with SAP SD user exists.
S4 HANA experience mandatory. Knowledge of latest Sales Simplification is desirable
Conduct unit testing and support UAT.
Assist in end user training and documentation.
Handson Experience with Pricing, Basis SD configurations, Delivery and Billing areas.
Ability to handle multiple Change requests and enhancements.
Effective communication skills to collaborate with team members and stake holders based out of different geography.
Experience with like ServiceNow ticketing tools and JIRA (project coordination).
Exposure to Agile methodologies and DevOps tools
Strong analytical and problem-solving skills.

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SAP OTC Solution architect