SAP MM & SD Support Consultant

Description

• Experienced SAP MM and SD AMS Support Consultant to join our SAP Application Management Support team.
• The ideal candidate should have a strong understanding of end-to-end business processes in Materials Management (MM) and Sales & Distribution (SD) modules, along with proven hands-on experience in support, issue resolution, and process improvement.
• The consultant will handle incident management, change requests, configuration, testing, and coordination with business users to ensure smooth SAP operations and business continuity.
• Provide AMS support for SAP MM module including Purchasing, Inventory Management, Goods Receipt/Issue, and Vendor Management.
• Analyze and resolve day-to-day issues raised by business users related to MM processes.
• Support procure-to-pay (P2P) cycle PR/PO processing, GR/IR, invoice verification, and subcontracting.
• Configure and troubleshoot release strategies, pricing procedures, automatic account determination, and material master issues.
• Coordinate with end users for issue analysis, testing, and validation.
• Work on integration issues between MM and other modules like FI, SD, and PP.
• Perform root cause analysis for recurring issues and suggest permanent solutions.
• Assist in master data management, batch management, and inventory reconciliation.
• Support interfaces and IDoc monitoring related to procurement and goods movement.
• Provide L1L3 level support for SAP SD module including Order Management, Delivery, Billing, and Pricing.
• Support order-to-cash (O2C) process from sales order creation to billing and revenue recognition.
• Troubleshoot and resolve issues related to pricing, tax configuration, shipping, output determination, and billing documents.
• Work with cross-functional teams to resolve integration issues between SD, FI, and MM modules.
• Assist in credit management, intercompany sales, and third-party order processing.
• Manage output forms (smart forms, print outputs, emails) related to sales and billing.
• Handle revenue account determination, customer master data corrections, and invoice disputes.
• Perform configuration and testing for minor enhancements and change requests.
• Monitor and manage IDocs, batch jobs, and interface errors related to SD processes.
• Manage incidents, service requests, and change requests through ticketing tools like ServiceNow, Remedy, or HP ALM.
• Prioritize and resolve issues within defined SLA timelines.
• Analyze recurring issues and contribute to problem management and knowledge base creation.
• Work closely with end users and functional leads to identify system improvements.
• Document root cause, solution steps, and test results for all tickets.
• Perform period-end and month-end closing activities in MM and SD.
• Coordinate with business teams, external vendors, and auditors for system support and validation.
• Provide support during system refreshes, upgrades, and rollouts.
• Work with FI teams for GR/IR, billing, and account determination issues.