HR Implementation, Payroll Implementation, US Implementation, Client facing implementation, Business Analysis, Project Management, Collboration with Product, Payroll, HR, HCM
Key Responsibilities: • Define client requirements, provide gap analysis, document, help coordinate build and configure the outcome of these efforts. • Partner with internal and external client stakeholders to develop an executable plan that accounts for both functional and technical work streams of the project. • Provide best practice solutions based on customer defined business needs and business rules. • Successfully implement custom solutions and associated services within required timeframes. • Communicate with client throughout Implementation lifecycle – including face to face, written and verbal communication. • Anticipate, identify, and analyze risks, problems and opportunities – establishing priorities and efficiently allocating and utilizing resources for resolutions. • Apply project methodology – planning, follow up, reporting and quality assurance. • Review and measure progress against specified criteria and deliverables, developing and implementing suitable corrective action as required. • Successfully communicate at all levels of seniority in all mediums and display personal integrity and professionalism in all dealings with colleagues and clients. • Keep up to date with technology and legislative developments as they relate to the product. • Demonstrate high level of customer service across all internal and external stakeholders, in a fast paced and high-pressured environment. • Development and maintenance of good working relationships with other Associates in accordance with ADP values. • Ensure cooperation and sharing of skills and expertise. • Ensuring all relevant issues and activities are entered into management systems. • Achievement of team and individual KPIs. • Responsible for driving own personal development plan. • Anticipate and document risks, actioning accordingly and escalating to management where required. • Conduct post-production reviews, share learnings and ensure as part of continuous improvement requirements. • Act as subject matter expert on following topics within the HCM space; like Human Resources, Time, Payroll, Tax & Banking, Talent, Absence Management. Human Resources • Supports core HR configuration and functionality during implementation. • Supports HR related data mapping, conversion and validation. • Conducts detailed design session with client and develops the design document/business requirements document.• Performs unit testing for configuration and any custom client functionality. • Partners with client during testing on defect resolution during test cycles. • Provides status updates to project manager. • Partners with Client Success to transition to service. Payroll • Supports payroll configuration and functionality up during implementation. • Supports PR related data mapping, conversion and validation. • Conducts detailed design session with client and develops the design document/business requirements document. • Prepares functional specifications for any customized development required for the client. • Performs unit testing for configuration and any custom client functionality. • Partners with client during testing on defect resolution during test cycles. • Provides status updates to project manager. • Partners with Client Success to transition to service.