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12.0 - 16.0 years
0 Lacs
punjab
On-site
As a Manager- OTC at Bunge, you will be responsible for overseeing the service delivery management and transformation of the Customer Service & Sales Support function. Leading a team engaged in service delivery, controls adherence, period-end closing, and reporting for different regions within BEMEA/BAS/BNA, you will identify improvement and automation opportunities within existing processes and drive initiatives towards digitalization. Your role will involve operational leadership and team management, ensuring accurate and efficient order entry, processing, and fulfillment. You will collaborate with sales, logistics, and finance teams to align on order priorities and timelines, monitor order volumes, and develop standard operating procedures. Additionally, you will manage budgets, optimize resource allocation, and strategize for managing customer claims effectively. Monitoring team performance to ensure prompt resolution of customer issues, you will act as an escalation point for complex cases and provide expert financial guidance to clients. You will also focus on strategic account management, customer retention, and cross-functional initiatives to enhance operational efficiency and customer experience. Your responsibilities will include driving automation, AI, and technology adoption within order management and claims processes, as well as leading process optimization initiatives and change management strategies. Providing regular reports on team performance, customer satisfaction, and program outcomes to senior leadership, you will analyze key metrics to assess customer base health and ensure business goals are met. With a customer-centric approach, you will prioritize client satisfaction, build relationships with internal teams and external clients, and provide updates to leadership on performance and opportunities. Your key competencies will include a global mindset, customer-centric approach, transformational leadership, and resilience to thrive in a dynamic environment. To excel in this role, you should have a Bachelor's degree in business administration or a related field, with 12+ years of experience in Customer Service & Sales Support operations, shared services, or BPO environments. Experience in leading large teams, driving organizational transformation, and managing cross-functional initiatives will be essential, along with expertise in supply chain, logistics, and customer service operations. Strong knowledge of the end-to-end OTC process, SAP environment, and reporting & analytics tools like Advanced Excel, SharePoint, PowerBI, or Tableau will be advantageous. Six Sigma or GB/Black Belt certification, project management skills, and experience in a similar Shared Services Centre setup are also preferred. Join Bunge, a global leader in sourcing, processing, and supplying oilseed and grain products, and contribute to creating sustainable products and opportunities for farmers and consumers worldwide. With headquarters in St. Louis, Missouri, and a global workforce dedicated to feeding and fueling a growing world, Bunge offers a dynamic environment for you to make a meaningful impact.,
Posted 3 days ago
6.0 - 10.0 years
0 Lacs
punjab
On-site
The position of Team Lead-OTC at Bunge involves supporting the Credit to Cash (CTC) function by managing billing, debit and credit notes, cash application, customer clearing, running reports, and dispute management. You will be responsible for ensuring daily review and clearing of unapplied and advanced cash, maintaining processing quality, and having end-to-end knowledge of the Credit to Cash process in SAP environment. As the first point of contact for escalations related to OTC processes, you will apply industry best practices to drive continual improvement. Your main accountabilities will include measuring, analyzing, and reporting internal KPIs to monitor OTC activities, identifying unallocated cash, supporting process improvements, and ensuring compliance with policies. Additionally, you will be responsible for meeting SLA targets, resolving queries within defined timelines, and contributing to process improvements by handling exceptions and performing root cause analysis. To excel in this role, you should possess 6-8 years of relevant experience in OTC, preferably in the Agribusiness/Commodity trading industry. A minimum education qualification of Graduation or higher (MBA finance) is required, along with good knowledge of Cash application procedures, Counterparty credit risk assessments, and due diligence. Strong communication, interpersonal, problem-solving, and organizational skills are essential to work effectively with global teams. You should be able to work independently, deliver high-quality output under time pressure, and have experience with SAP and workflow tools. Developing knowledge of business, accounting systems, reconciliation policy, finance control standards, and quality framework will be crucial. Proficiency in Microsoft Office applications and ERP/accounting systems like SAP is desired. Being a strong team player and aligning decisions with Bunge's global strategy, business needs, and financial goals will be key to success in this role. Bunge, a world leader in sourcing, processing, and supplying oilseed and grain products, is committed to creating sustainable products and opportunities for farmers and consumers globally. Headquartered in St. Louis, Missouri, Bunge values diversity and is an Equal Opportunity Employer, welcoming veterans and individuals with disabilities.,
Posted 3 days ago
3.0 - 5.0 years
5 - 7 Lacs
Bengaluru, Karnataka, India
On-site
Key Responsibilities: SAP EHS Configuration and Implementation: Configure, implement, and support SAP Environment, Health, and Safety (EHS) modules , including Incident Management , Risk Assessment , Environment Protection , and Health and Safety Management . Ensure seamless integration of EHS modules with other SAP modules such as SAP MM , SAP SD , and SAP PM for streamlined data flow and process efficiency. Design and develop solutions within the SAP EHS framework to meet organizational requirements and industry standards. Health and Safety Compliance Management: Implement best practices for health and safety management within SAP, ensuring alignment with local and international regulations (OSHA, ISO 45001, etc.). Develop and configure solutions for managing safety compliance, risk assessments, incident tracking, and reporting in accordance with regulatory requirements. Ensure that SAP EHS modules are configured to manage material safety data sheets (MSDS) , chemical handling , and employee health assessments . Environmental Management: Configure and maintain environmental management systems in SAP, ensuring tracking and reporting of key environmental metrics (waste management, air quality, emissions tracking, etc.). Set up processes to track sustainability metrics , ensure compliance with environmental laws and policies, and manage reporting and audits. Develop systems for handling environmental incidents and ensure compliance with environmental health and safety standards . Risk and Incident Management: Implement and configure risk management processes, including risk assessment, mitigation, and reporting, within SAP. Work with teams to design workflows for incident reporting , tracking, investigation, and resolution, ensuring full compliance with internal safety protocols . Create automated alerts and reporting systems for risk and incident management in SAP to ensure timely actions and notifications. Reporting and Analytics: Develop and maintain reports and dashboards within SAP to monitor key EHS metrics , track performance, and ensure the organization is in compliance with health, safety , and environmental regulations . Provide data analytics and insights on health and safety trends , environmental impacts, and risk areas to help management in decision-making. Ensure that the reporting framework within SAP EHS is aligned with regulatory reporting requirements, such as OSHA , ISO standards , and other local government regulations. System Optimization and Support: Provide day-to-day support for SAP EHS modules, troubleshooting issues and providing fixes as required. Continuously evaluate and optimize the SAP EHS system to ensure it meets evolving business needs and regulatory changes. Stay updated with new releases and enhancements to SAP EHS and work to integrate these updates into existing systems. Training and Knowledge Sharing: Conduct training sessions for users on SAP EHS functionalities and best practices for environmental health and safety management . Develop and maintain user manuals and training materials to ensure effective use of the SAP EHS modules across teams. Provide guidance and support to other teams involved in health and safety management, ensuring alignment with SAP EHS functionalities . Collaboration and Stakeholder Management: Collaborate with EHS , operations , compliance , and IT teams to ensure that the SAP EHS solutions meet the organization's strategic objectives. Ensure that stakeholders are informed about system updates, enhancements, and ongoing projects related to health , safety , and environmental management . Work closely with external consultants, vendors, and regulatory bodies to ensure compliance with industry standards and best practices. Required Qualifications: Bachelor's degree in Environmental Science , Health and Safety , Engineering , Computer Science , or a related field. 3-5 years of hands-on experience with SAP EHS (Environment, Health, and Safety) , including configuration, implementation, and support. Strong knowledge of SAP ERP modules , with a focus on SAP EHS , SAP PM , SAP MM , and SAP SD . Familiarity with regulatory frameworks related to health , safety , and environmental compliance (e.g., OSHA, ISO 14001, ISO 45001). Experience in risk management , incident management , and compliance reporting within SAP . Proficiency in SAP reporting tools, such as SAP BW or SAP BI , to create and manage performance dashboards and regulatory reports. Solid understanding of sustainability management , environmental metrics , and EHS best practices .
Posted 4 days ago
2.0 - 6.0 years
0 Lacs
pune, maharashtra
On-site
You are invited to participate in the Infosys BPM:: Walk-In Drive for the position of Sales & Fulfillment - Order Management in Pune on 18th July 25. Please ensure to carry a copy of this email to the venue and register your application before the walk-in. Kindly mention your Candidate ID on top of your Resume. The interview is scheduled as follows: Interview Date: 18th July 25 Interview Time: 09:30 AM till 12:30 PM Interview Venue - PUNE: Infosys BPM Limited No. 1, Hinjewadi Rajiv Gandhi Infotech Park, Building B1, ground floor, Hinjewadi phase 1, Pune 411057 Documents to Carry: - 2 sets of updated CV (Hard Copy) - Face Mask - Identity Proof (PAN Card/Passport) Job Description: - Job Location: Pune - Qualification: Any Graduates (15 years Graduation) - Shifts: UK Shift - Experience: 2+ Years Candidates are required to bring their Pan card without fail for the assessment. Roles & Responsibilities: 1. For Order Booking/Entry: - Graduates/Post Graduates with 3-4 years of experience in Order booking for any BPO clients - Excellent communication skills - Experience in working in International BPO companies - Understanding of the end-to-end Order booking cycle - Proficiency in working with SAP environment - Handling retail clients is an added advantage - Flexibility to work in any shifts and from the office 2. For Order Generation/Orchestration Roles: - Graduates/Post Graduates with 3-4 years of experience in Order Management and International Trade - Strong communication skills - Experience in working in International BPO companies - Generating and managing Orders for a variety of retail products - Coordinating with manufacturing teams for order confirmation, production, and shipping timelines - Tracking orders, resolving delays, and discrepancies proactively - Collaborating with logistics providers for order status and delivery expectations - Knowledge of packaging, labeling terminology, and SAP - Flexibility to work in any shifts and from the office We look forward to meeting you at the Walk-In Drive. Regards, Infosys BPM Recruitment Team,
Posted 4 days ago
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