Manager- Sales Operations

As a Manager - Sales Operations at Bunge, your role will involve overseeing service delivery management and transformation of the Customer Service & Sales Support function. You will lead a team responsible for service delivery, controls adherence, period end closing & reporting for different regions within BEMEA/BAS/BNA. Your proactive and deadline-driven approach, coupled with a focus on process improvement, will be key in making a significant impact in the workplace. **Key Responsibilities:** - Oversee the end-to-end Customer Service & sales order process, ensuring accuracy, timeliness, and efficiency. - Collaborate with sales, logistics, and finance teams to align on order priorities, timelines, and product availability. - Monitor order volumes, identify bottlenecks, and implement corrective actions for improved order cycle times. - Develop and enforce standard operating procedures (SOPs) for Customer Service & Sale management process. - Ensure service delivery excellence, meeting or exceeding client KPIs and SLAs. - Manage budgets and optimize resource allocation for efficiency and cost-effectiveness. - Own the strategy for managing customer claims, ensuring quick resolution and high customer satisfaction. - Lead cross-functional teams to address complex claims issues. - Develop policies to streamline the claims resolution process and reduce their frequency and impact. - Monitor team performance to ensure prompt resolution of customer issues and concerns. - Act as an escalation point for complex customer issues and provide strategic problem-solving. - Develop strategies for customer retention and maximizing successful program completion. - Lead process optimization initiatives to enhance operational efficiency and customer experience. - Drive automation, AI, and technology adoption within order management and claims processes. - Design and execute change management strategies for smooth transitions during transformations. - Provide regular reports on team performance, customer satisfaction, and program outcomes. - Analyze key customer success metrics to assess customer base health and ensure business goal achievement. - Build and maintain relationships with internal teams and external clients. **Qualifications Required:** - Bachelor's degree in business administration, Supply Chain Management, or a related field (MBA preferred). - 12+ years of experience in Customer Service & Sales Support operations, with 5 years in a senior leadership role. - Expertise in driving organizational transformation, change management, and stakeholder engagement. - Strong understanding of supply chain, logistics, and customer service operations. - Familiarity with technologies like SAP, BI Tools, SharePoint, and Salesforce. - Strong Customer Service & Sales Support Domain expertise. - Six Sigma or GB/Black Belt certification, Project Management, and People management skills. Bunge, a global leader in sourcing, processing, and supplying oilseed and grain products, offers sustainable products and opportunities for farmers and consumers worldwide. With a commitment to innovation and excellence, Bunge provides a dynamic work environment that fosters growth and development for its employees.,