Manager- Sales Operations (OTC)

Role Overview: As a Manager- OTC (Order to Cash) at Bunge, you will be responsible for overseeing the service delivery management and transformation of the Customer Service & Sales Support function. Your role will involve leading a team engaged in service delivery, controls adherence, period end closing, and reporting for different regions within BEMEA/BAS/BNA. You will be expected to identify improvement and automation opportunities within existing processes and drive initiatives towards the digitalization of the Customer Service & Sales Support function. Key Responsibilities: - Oversee the end-to-end Customer Service & sales order process, ensuring accurate, timely, and efficient order entry, processing, and fulfillment. - Collaborate with sales, logistics, and finance teams to ensure alignment on order priorities, timelines, and product availability. - Develop and enforce standard operating procedures (SOPs) for the Customer Service & Sales management process. - Monitor team performance to ensure prompt and professional resolution of customer issues, concerns, and questions. - Analyze key customer success metrics to assess the health of the customer base and ensure the achievement of business goals. - Drive automation, AI, and technology adoption within order management and claims processes to enhance scalability and improve client outcomes. Qualifications Required: - Bachelor's degree in business administration, Supply Chain Management, or a related field (MBA or equivalent preferred). - 12+ years of experience in Customer Service & Sales Support operations, shared services, or BPO environments, with at least 5 years in a senior leadership role. - Strong knowledge of the end-to-end OTC process and SAP environment. - Experience in driving organizational transformation, change management, and stakeholder engagement. - Familiarity with technologies such as SAP, BI Tools, SharePoint, and SaleForce. - Six Sigma or GB/Black Belt certification, Project Management, and People management skills. **Note: The additional details of the company provided in the job description have been omitted from this summary.**,