Manager- Sales Operations (OTC)

Role Overview: As a Manager- OTC at Bunge, your primary responsibility will be to lead the service delivery management and transformation of the Customer Service & Sales Support function. You will be in charge of overseeing a team engaged in service delivery, controls adherence, period end closing, and reporting for different regions within BEMEA/BAS/BNA. Your role will involve identifying improvement and automation opportunities within existing processes and driving initiatives towards the digitalization of the Customer Service & Sales Support function. Key Responsibilities: - Oversee the end-to-end Customer Service & sales order process, ensuring accurate, timely, and efficient order entry, processing, and fulfillment. - Collaborate with sales, logistics, and finance teams to ensure alignment on order priorities, timelines, and product availability. - Monitor order volumes, identify bottlenecks, and implement corrective actions to improve order cycle times. - Develop and enforce standard operating procedures (SOPs) for the Customer Service & Sale management process. - Ensure service delivery excellence across global teams, meeting or exceeding client KPIs and SLAs. - Manage budgets and optimize resource allocation for efficiency and cost-effectiveness. - Own the strategy for managing customer claims, ensuring quick resolution and maintaining high customer satisfaction levels. - Lead cross-functional teams to address claims issues that may require investigation or coordination with multiple departments. - Develop and implement policies to streamline the claims resolution process, reducing the frequency and impact of claims. Qualifications Required: - Bachelor's degree in business administration, Supply Chain Management, or a related field (MBA or equivalent preferred). - 12+ years of experience in Customer Service & Sales Support operations, shared services, or BPO environments, with at least 5 years in a senior leadership role. - Proven experience leading large teams and managing cross-functional initiatives in a fast-paced, dynamic environment. - Expertise in driving organizational transformation, change management, and stakeholder engagement. - Strong understanding of supply chain, logistics, and customer service operations. - Familiarity with technologies such as SAP, BI Tools, SharePoint, and Salesforce. - Experience working in a similar Shared Services Centre setup is advantageous. - Strong Customer Service & Sales Support Domain expertise (end to end OTC function). - Six Sigma or GB/Black Belt, Project Management, and People management skills. (Note: Additional details about the company have been omitted from the job description.),