Manager - Customer Service & Settlements

As a Manager - Sales Operations at Bunge, your role will involve overseeing the service delivery management and transformation of the Customer Service & Sales Support function. You will lead a team responsible for service delivery, controls adherence, period end closing & reporting for different regions within BEMEA/BAS/BNA. Your proactive and deadline-driven approach will be crucial in identifying improvement and automation opportunities within existing processes to drive digitalization of the function. Your main accountabilities will include: - Operational Leadership and Team Management: - Overseeing end-to-end Customer Service & sales order process - Collaborating with sales, logistics, and finance teams - Developing and enforcing SOPs - Ensuring service delivery excellence and managing budgets - Leading the strategy for managing customer claims - Customer Support & Guidance Oversight: - Monitoring team performance - Acting as an escalation point for complex customer issues - Offering expert financial guidance and consistent communication to clients - Strategic Account Management: - Addressing high-value clients and at-risk cases - Developing strategies for customer retention - Driving automation and technology adoption - Reporting & Performance Metrics: - Providing regular reports and dashboards - Analyzing key customer success metrics - Customer-Centric Approach: - Prioritizing client satisfaction - Building and maintaining relationships with internal teams and external clients Key Competencies required for this role include: - Global Mindset - Customer-Centric Approach - Transformational Leadership - Resilience In terms of knowledge and skills, you should have: - Ability to partner with other BBS Team Managers - In-depth knowledge of end-to-end OTC process - Strong knowledge of SAP environment - Reporting & Analytics skills (Advance Excel, SharePoint, PowerBI or Tableau knowledge) Education & Experience: - Bachelor's degree in business administration or related field (MBA preferred) - 12+ years of experience in Customer Service & Sales Support operations - Proven experience in senior leadership roles - Expertise in driving organizational transformation and stakeholder engagement - Familiarity with technologies and automation tools Bunge, a world leader in sourcing, processing, and supplying oilseed and grain products, is committed to creating sustainable products and opportunities. With a global network and a focus on innovation, Bunge offers a dynamic environment for career growth. Join us in our mission to feed and fuel a growing world while supporting farmers and consumers worldwide. Bunge is an Equal Opportunity Employer, dedicated to diversity and inclusion.,