Salesforce Developer – Service Cloud & Enhanced Chat Migration

• Contract length: 6 months
• Hours per week: 40
• Start date: Early February
• Timezone: Must be willing to work 9am-5pm EST
• Candidates must have their own laptop/equipment
  

Essential Duties & Responsibilities

• Focus on delivering high-quality, functional solutions on the Salesforce.com platform
  

• Lead the migration from Legacy Chat to Enhanced Chat, ensuring a seamless transition for users and customers within Service Cloud and Sales Cloud.
• Design and implement Omni-Channel and Omni-Flow configurations to optimize customer service workflows and routing.
• Perform deployment, testing, and documentation of Salesforce features, enhancements, and integrations.
• Collaborate closely with product owners, engineering teams, and business stakeholders to define, clarify, and implement both functional and non-functional requirements for new and existing backlog items.
• Train and support end-users on implemented Salesforce features and planned solutions to ensure adoption and efficiency.
• Investigate, scope, and plan the implementation of assigned epics and backlog items, leveraging deep Salesforce platform expertise to model, document, and justify scalable, maintainable solutions.
• Debug and resolve production issues, providing root cause analysis and long-term fixes to ensure platform stability.
• Participate in technical design reviews, sprint planning, and architectural discussions, contributing to sound solution design and efficient delivery.
• Uphold high standards for code quality by following Salesforce development best practices, performing code reviews, writing effective unit test classes, and continuously monitoring platform performance and scalability.
• Develop, configure, and customize Salesforce Service Cloud and Sales Cloud features, including case management, chat setup, and integrations.
  

Desired Outcomes

About You

• Minimum 5 years of hands-on experience with coding on the Salesforce Platform using
  

• Minimum 2 years of hands-on experience creating Flows
• Minimum 2 years of experience with Omnichannel and Live Agent Chat
• Minimum 2 years of experience with Sales, Service Cloud
  

Required Education / Certificates / Experience

• Bachelor of Science or equivalent preferably in Computer Science / Computer Engineering / Electrical Engineering
• Salesforce Platform Developer I certification
• Salesforce App Builder certification
• Salesforce Platform Developer II certification (preferred)
• Salesforce Administrator certification (preferred)
• Salesforce Sales Cloud Consultant certification (preferred)
• Salesforce Service Cloud Consultant certification (preferred)
  

Attributes / Characteristics

• Writes correct and clean code with guidance and consistently follows stated best practices
• Understands how their work fits into team and company objectives
• Prioritizes tasks without getting caught up in unimportant details
• Communicates assumptions and gets clarification on tasks up front to minimize the need for rework
• Solicits feedback from others, and gives timely, helpful feedback to peers and managers