Salesforce Developer Lead

Role Summary

Salesforce Delivery Leader

Key Responsibilities

• Program Leadership & Governance

• Lead end-to-end delivery of Salesforce programs spanning Sales Cloud, Service Cloud, Marketing Cloud, and Experience Cloud.
• Establish governance structures, delivery frameworks, and success metrics for multi-project Salesforce portfolios.
• Manage, coach, and mentor program/project managers to ensure delivery excellence.

• AI & Agentic Salesforce Capabilities

• Oversee design and rollout of

  Salesforce Einstein

  ,

  Agent Assist

  , and

  Agentforce

  solutions to enhance customer service productivity.
• Drive adoption of GenAI-driven workflows, predictive analytics, and conversational AI in Salesforce.
• Partner with product owners to define use cases, ROI, and enablement strategies for AI-driven customer and agent experiences.

• Integration Oversight

• Provide

  MuleSoft implementation oversight

  , ensuring secure, scalable API-led connectivity across enterprise applications.
• Manage

  IVR-Salesforce integration

  projects, ensuring seamless routing, CTI enablement, and enhanced omnichannel experiences.
• Ensure compliance, scalability, and performance standards for all integrations.

• Stakeholder Management

• Partner with C-level stakeholders, business sponsors, and product owners to align delivery outcomes with business goals.
• Act as an escalation point for program-level risks, dependencies, and delivery challenges.
• Present status updates, roadmap progress, and value realization to executive leadership.

• Quality & Continuous Improvement

• Enforce Salesforce best practices, DevOps, and CI/CD for high-quality, scalable solutions.
• Implement continuous improvement practices and lessons learned across delivery cycles.
• Ensure adherence to compliance, data security, and regulatory standards.

Required Experience & Skills

• 12+ years

  of IT delivery experience, with at least 6

  + years in Salesforce program management/delivery leadership

  .
• Proven track record of managing Salesforce implementations across multiple business units and geographies.
• Strong expertise in

  Salesforce AI features (Einstein, Agent Assist, Agentforce)

  .
• Experience in

  MuleSoft integration oversight

  and managing enterprise API ecosystems.
• Hands-on knowledge of

  IVR and Salesforce integration

  (CTI, telephony, omnichannel).
• Demonstrated ability to lead multi-million-dollar Salesforce transformation programs.
• Excellent stakeholder management, communication, and executive reporting skills.
• Agile and hybrid delivery model experience (Scrum, SAFe, DevOps).

Preferred Certifications

• Salesforce Certified Technical Architect (CTA) or Program Architect accreditation.
• Salesforce Certified Service Cloud, Sales Cloud, or OmniStudio Consultant.
• MuleSoft Certified Integration Architect.
• PMP / SAFe Agilist certification preferred.