Salesforce Delivery Manager

Role: Salesforce Delivery Manager

Experience: 8-12 years

Location: HYD - Hybrid

JD:

Scrum and Agile Execution:

· Lead and facilitate all Agile ceremonies including Sprint Planning, Daily Stand-ups, Sprint Review, and Retrospectives across multiple portal teams.

· Ensure clarity of user stories, acceptance criteria, and sprint goals by closely collaborating with Product Owners, BAs, and Developers.

· Track sprint progress, remove impediments proactively, and maintain team focus on delivery commitments.

· Maintain Jira hygiene by ensuring stories, epics, and sub-tasks are updated and closed on time.

Stakeholder Engagement:

· Act as the primary point of contact for US-based stakeholders, business leads, and IT partners.

· Regularly communicate sprint status, risks, and dependencies.

· Present sprint-wise metrics and quarterly reports to internal leadership.

Delivery and Coordination:

· Coordinate efforts between QA, Development, and Release teams for sprint deployments.

· Liaise with RMO (Release Management Office) to deliver required artifacts and ensure SharePoint compliance for documentation.

· Collaborate with AMS (Application Maintenance Services) team for ongoing support, change requests, and issue resolution.

· Drive alignment between sprint deliverables and program-level goals.

Risk Management:

Ensure no critical escalations from client side through proactive risk identification and mitigation

Qualifications:

· Minimum 8 years in IT project management, with at least 3 years in a leadership role within the Healthcare and Pharma domain.

· Strong understanding of IT systems, data management, and relevant technologies in Healthcare or Life Sciences.

· Implement best practices in quality assurance and data security, maintaining compliance with industry standards and regulations.

· Familiarity with Healthcare regulatory requirements, clinical data management, or healthcare systems is highly advantageous.

· Background in system integration, data analytics, or cloud-based solutions for healthcare or life sciences.

· Ability to analyze complex situations, make data-driven decisions, and demonstrate a problem-solving approach.

· Proficiency in project management tools (e.g., Microsoft Project, Jira, Trello) and methodologies (Agile, Scrum, Waterfall).

· Relevant certifications in project or program management (PMP, Agile, Scrum Master).

· Salesforce experience is mandatory.