Salesforce Data Analyst

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Experience Range:

Skill Required:

We are seeking an Analyst with strong expertise in Salesforce data management and quality assurance. The role involves ensuring clean, accurate, and standardized customer data across Salesforce systems.

Key Responsibilities:

• Data Matching & Validation:

  Use Salesforce tools (Data Loader, Import Wizard, Reports, matching rules) to align customer records; perform manual validation where required.

• Duplicate & Record Management:

  Identify, resolve, and merge duplicate records while preserving integrity.

• Bulk Data Handling:

  Prepare, clean, and load customer data; troubleshoot and resolve data load issues.

• Data Cleansing & QA:

  Standardize formats (phone, email, address), fill missing values, and maintain governance rules.

• Documentation & Reporting:

  Maintain SOPs; create reports on data quality, duplicates, and system health.

• Collaboration & Support:

  Work closely with Salesforce admins, IT, and business teams to resolve data issues and enforce standards.

• Training & Knowledge Transfer:

  Develop guides, SOPs, and provide training on data quality and import procedures.

• Process Improvement:

  Recommend scalable solutions to reduce manual effort and improve workflows.

• Compliance & Security:

  Handle data in compliance with GDPR/HIPAA and ensure secure management.

Essential Skills:

• 3+ years in data analysis or data quality, with focus on customer data.
• Strong Salesforce experience (Sales Cloud/Service Cloud) including import/export, duplicate management, and reporting.
• Proficiency in Excel and Salesforce Data Loader/other data tools.
• High attention to detail, structured working style.
• Strong communication and documentation skills.