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Zeiss Pharmaceuticals
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Salesforce CRM Administrator

Salesforce CRM Administrator

Zeiss Pharmaceuticals

3 - 6 years

5 - 9 Lacs

bengaluru

Posted:1 day ago| Platform:

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Skills Required

data manipulation service cloud dbms saas sales dashboards apex salesforce crm salesforce excel coding system java data loader user acceptance testing migration integration salesforce administration workbench communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Customize Salesforce fields, page layouts, record types, searching, list views, queues, reports and dashboards

Maintain security such as user accounts, mobile user accounts, sharing rules, user roles, user profiles, field level security, content folder rights, groups, list view rights

Maintain overall system configuration, change control, and enhancements

Assist in developing and maintaining documentation on processes, policies, application configuration, and help related materials

Manage operational requests and troubleshoot issues, working with diverse user groups and potentially with business leaders

Manage instance to ensure data integrity, security and daily basic audits

Assists in conducting training of Business Owners for new features and help with roll-out

Present changes/system enhancements and overall training to diverse audiences

Manage mass imports and exports of data

Provide high quality support via ticket/change request system

Develop best practices for reporting and distribute it globally

Develop best practices for emergency procedures around Salesforce

Undertake additional projects upon request

Help with QA during projects and/or guide User Acceptance Testing

Help with deployments and work towards continuous integration.

Work Experience:

3+ years of previous experience as a Salesforce Administrator in a large company, ideally with a multi-national User / business base
Specific Knowledge/Skills:
At least basic understanding of Salesforce coding (APEX, Java etc.)
Extensive knowledge on Salesforce CRM system
Experience in Salesforce migrations is a plus
Expert understanding of Salesforce Sales and Service Cloud that is always kept at the highest level
Working knowledge of relational databases design concepts and data management
Extensive analytical skills as well as conceptional thinking and organized working
Fluent English-speaking and writing capabilities
Independent service and solution-oriented work to ensure demand owner/customer satisfaction
Purposeful communication skills, flexibility and a high level of assertiveness
Pronounced ability in team work
Proficiency with data manipulation tools and uploading techniques (Data Loader, Workbench, Excel, Plug-Ins)
Analytical business process development skills and problem-solving skills
Ability to troubleshoot system, process and data issues
Your ZEISS Recruiting Team:
Itishree Pani

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