Salesforce Business Analyst

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Job Summary

Business Analyst

4–7 years of experience

SFDC Lightning

SFDC Integration

SFDC Customization

business transformation initiatives

customer experience

Key Responsibilities

• Analyze and document business requirements, translating them into detailed functional and technical specifications for Salesforce (SFDC) solutions.
• Collaborate with stakeholders to identify opportunities for process optimization and automation.
• Design, develop, and implement SFDC Lightning components to improve usability and performance.
• Lead and oversee SFDC integration projects, ensuring seamless data flow and system interoperability.
• Customize Salesforce applications and workflows to meet diverse business requirements.
• Provide technical support, issue resolution, and ongoing system maintenance for Salesforce environments.
• Develop and maintain comprehensive documentation for SFDC configurations, processes, and integrations.
• Conduct end-user training sessions and create user guides to ensure effective adoption of SFDC features.
• Monitor system performance, identify bottlenecks, and recommend performance optimization strategies.
• Collaborate with cross-functional teams to align SFDC capabilities with organizational goals and KPIs.
• Ensure adherence to data security, privacy, and compliance standards in all Salesforce implementations.
• Stay current with the latest Salesforce releases and features, providing recommendations for continuous improvement.
• Prepare and deliver status reports, dashboards, and project updates to stakeholders.
  

Qualifications & Skills

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.
• 4–7 years of relevant experience as a Business Analyst, preferably in Salesforce environments.
• Hands-on experience in SFDC Lightning, SFDC Integration, and SFDC Customization.
• Strong understanding of Salesforce data model, workflows, validation rules, and automation tools.
• Excellent analytical, problem-solving, and documentation skills.
• Strong communication and stakeholder management skills, with the ability to translate technical terms into business language.
• Proactive attitude towards learning new Salesforce technologies and adopting best practices.
• Certification in Salesforce (e.g., Salesforce Certified Administrator or Business Analyst) is a plus.