2-7 yearsChandigarh, HyderabadSalesforce Practice
Role Overview The Salesforce Business Analyst acts as the key bridge between business users and Salesforce delivery teams, ensuring business requirements are accurately translated into effective Salesforce solutions. Key Responsibilities Act as the primary liaison between business stakeholders and Salesforce development teams. Conduct detailed requirement gathering sessions to understand business processes, challenges, and objectives. Document business requirements, functional specifications, user stories, and process flows. Collaborate closely with Salesforce Admins, Developers, and QA teams to ensure accurate solution design and delivery. Support integration requirement analysis, data mapping, and functional transformations. Facilitate User Acceptance Testing (UAT), including test case preparation, execution, and defect coordination. Identify process improvement opportunities and recommend Salesforce-based solutions. Support end-user adoption through training sessions, demos, and user documentation. Ensure solutions align with Salesforce best practices, data governance, and security standards. Preferred Candidate Profile 2–7 years of experience as a Business Analyst with Salesforce exposure Strong understanding of Salesforce architecture and data models Experience with JIRA, Confluence, and reporting/visualization tools Salesforce BA/Admin certification preferred

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Salesforce Business Analyst