Salesforce Business Analyst

At Finastra, we are a dynamic global provider of open finance software solutions, dedicated to expanding access to financial services. Our innovative applications span Lending, Payments, Treasury and Capital Markets, and Universal Banking. Proudly serving over 8,000 customers, including 45 of the worlds top 50 banks, we aim to boost financial inclusion for all. Join us and be part of a vibrant company that embraces diverse perspectives, and is committed to doing well by doing good.

Position overview
As a Salesforce Business Analyst you will play a pivotal role in shaping the Salesforce Sales Cloud product roadmap and delivering system enhancements.

You will elicit, document, and analyze functional requirements and translate them into agile user stories for product enhancements, as well as defining key acceptance criteria that will inform test scenarios for both QA and UAT. You will play an active role throughout scrum cycle, bridging the gap between the development team and the business as well as supporting the testing and release process.

Responsibilities & Deliverables:

• Engaging with internal Finastra teams to understand their business needs and to outline detailed product requirements across the Salesforce technology stack.

• Collaborating with the Salesforce product owners and development teams to build product solutions, enhancing existing product functionality.

• Documenting product requirements and solutions documentation

• Participating in the development and grooming of Agile User Stories.

• Documentation of workflow, leveraging Finastra tools and technology.

• Working closely and collaboratively with development and QA teams to ensure optimal quality throughout the Salesforce application development lifecycle.

• Participation in the QA (Testing) lifecycle to validate solution has met requirements as documented and providing feedback on testing results.

• Able to effectively facilitate user group sessions, requirements gathering workshops with a variety of participants from both business and technology.

• Conducting show and tells and product demonstrations

• Other duties as required

Required Skills and Experience:

• 2+ years Business Analysis experience

• Demonstrable experience of working with Salesforce applications either as a Business Analyst or System Administrator (Sales Cloud, CPQ)

• At least 2 years experience working with any of the following: Lead-to-Cash, Opportunity Management, Quoting, Contracts and Renewals processes

• Experience working in agile scrum teams

• Ability to take a systematic and analytic approach to problem solving, whilst paying close attention to the detail

• Effective verbal and written communication skills with the ability to communicate concisely and clearly

• Ability to break down technical information to non-technical stakeholders

• Demonstrated ability to manage multiple stakeholders across the enterprise

• Solid technical aptitude specific to core CRM technologies, Lightning Platform, Automation and AppExchange

• Track record of successful customer-facing engagements, self-starting skills.

• A high degree of proficiency using Microsoft tools

• Working knowledge of Jira or other scrum tools

• Applicants should be willing to support global product deployments, working across different time zones.

• Bachelor s degree in computer science, Information Systems or a related discipline required (or equivalent work experience).

Desirable

• Salesforce certifications such as Salesforce Administrator, Business Analyst or Sales Cloud Consultant

• Knowledge of Salesforce CPQ or Revenue Cloud

• Financial Services industry experience

We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we uphold:

Flexibility: Enjoy unlimited vacation, based on your location and business priorities. Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave.

Well-being: Access Confidential one-on-one therapy through our Employee Assistance Program, find support from our network of Wellbeing Champions and Gather Groups, and a calendar of monthly events and initiatives designed to help you thrive - Inside and Outside of work.

Medical, life & disability insurance, retirement plan, lifestyle and other benefits*

ESG: Benefit from paid time off for volunteering and donation matching.

DEI: Participate in multiple DE&I groups for open involvement (e.g., Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, Women@Finastra).

Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.

Recognition : Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best.

*Specific benefits may vary by location.

At Finastra, each individual is unique, bringing their own ideas, thoughts, cultural beliefs, backgrounds, and experiences together. We learn from one another, embrace and celebrate our differences, and create an environment where everyone feels safe to be themselves.

Be unique, be exceptional, and help us make a difference at Finastra!