Salesforce Business Analyst

Position Overview

Key Responsibilities

• Requirements Gathering and Analysis:
• Collaborate with stakeholders to elicit, document, and prioritize business requirements related to Salesforce implementations and enhancements.
• Conduct thorough analysis of existing business processes and systems to identify opportunities for improvement and automation using Salesforce capabilities.
• Solution Design and Documentation:
• Translate business requirements into clear and detailed functional specifications, user stories, and process flows for Salesforce development and configuration.
• Work closely with Salesforce developers and administrators to design and document scalable and efficient Salesforce solutions.
• Salesforce Configuration and Customization:
• Configure Salesforce objects, fields, workflows, validation rules, and other functionalities to meet business requirements.
• Collaborate with development teams to design and implement customizations, integrations, and enhancements using Apex, Visualforce, and other Salesforce technologies.
• Testing and Quality Assurance:
• Develop and execute comprehensive test plans to ensure the quality and reliability of Salesforce solutions.
• Conduct user acceptance testing (UAT) and facilitate user training and adoption of new Salesforce features and functionalities.
• Deployment and Support:
• Coordinate deployment activities and ensure smooth migration of Salesforce changes from development to production environments.
• Provide ongoing support and troubleshooting assistance to end users, addressing any issues or enhancements related to Salesforce systems.
  

Qualifications

• Bachelor's degree in Business Administration, Computer Science, or related field.
• 3+ years of experience as a Business Analyst, with a focus on Salesforce CRM implementations.
• Salesforce certifications such as Salesforce Certified Administrator (ADM201) or Salesforce Certified Platform App Builder (DEV402) preferred.
• Strong understanding of Salesforce platform capabilities, including Sales Cloud, Service Cloud, and Lightning Experience.
• Proficiency in Salesforce configuration, customization, and integration techniques.
• Excellent analytical, problem-solving, and communication skills.
• Ability to work independently and collaborate effectively with cross-functional teams.
• Experience with Agile methodologies and tools such as JIRA is a plus.