Sales Team Lead

Job Description

Hello Folks! Greetings of the Day! Inviting application for Sales Team Lead for One of the REAL ESTATE CALL CENTRES. The ideal candidate will have a minimum of 3 years of overall experience in the BPO industry, with at least 1 year of experience as a Team Leader into hardcore outbound sales process. Location - Noida Budget -6 lpa. Responsibilities: Lead, coach, and motivate a team of BPO professionals to achieve operational goals and deliver exceptional customer service. Monitor team performance, track key performance indicators (KPIs), and ensure individual and team targets are met or exceeded. Conduct regular team meetings to communicate targets, performance feedback, and process updates. Provide ongoing training and development opportunities to team members to enhance their skills and knowledge. Identify performance gaps and implement corrective actions, such as coaching, training, or process improvement initiatives. Handle escalated customer issues or complaints, ensuring timely and effective resolution. Collaborate with other teams or departments to ensure smooth operations, efficient workflow, and adherence to client requirements. Requirements: Bachelor's degree. Minimum of 3 years of overall experience in the BPO industry. At least 1 year of experience as a Team Leader in a BPO setup into hardcore outbound sales process. Excellent leadership skills with the ability to inspire and motivate a team. Strong knowledge of BPO operations, processes, and industry best practices. Proven track record of meeting or exceeding targets and driving performance improvement. Exceptional communication skills, both written and verbal. Strong analytical and problem-solving abilities. Interested may get in touch @6389577376 (Sumbul Khan)