Sales Team Lead

Company: Globiva

Location: Gurgaon

Working Days: 6 Days a Week

Role Overview

We are looking for a performance-driven Sales Team Leader with strong experience in hardcore outbound insurance sales. The ideal candidate will manage a team of sales executives, drive business targets, and ensure operational excellence by monitoring key BPO metrics like attrition, shrinkage, occupancy, dialer utilization, and conversions.

Key Responsibilities

• Lead, manage, and motivate a team of outbound sales agents for insurance process.
• Drive sales conversions through effective team management and strategy.
• Track and manage key operational metrics:
  
• Attrition & Shrinkage: Ensure manpower stability and reduce absenteeism.
• Occupancy & Productivity: Monitor agent availability and output.
• Dialer Utilization: Ensure effective use of dialer for maximum connects.
• Conversion & Throughput: Achieve sales targets and improve efficiency.

• Conduct regular team huddles, coaching, and performance reviews.
• Manage escalations, resolve objections, and support agents in closure.
• Ensure compliance with process guidelines and quality standards.
• Prepare and analyze daily/weekly/monthly MIS reports on sales and operations.

Requirements

• Graduate/Undergraduate with relevant work experience.
• 24 years of hardcore outbound sales (insurance preferred).
• Minimum 1 year as a Team Leader in a BPO sales environment.
• Strong understanding of BPO sales metrics (attrition, shrinkage, conversion, occupancy, dialer utilization, efficacy, throughput).
• Excellent communication, persuasion, and leadership skills.
• Proven record of meeting/exceeding sales and operational KPIs.

Contact Person

HR Supriya- 9289327281 (Share CV)