Sales Support Specialist

Role & responsibilities

• Serve as the primary liaison between the sales team, delivery, and database teams to ensure seamless campaign execution and onboarding.
• Prepare sales proposals, client quotations, and campaign presentations based on strategic insights and performance data.
• Maintain and update client profiles, campaign history, and lead information in CRM systems.
• Coordinate end-to-end campaign execution while monitoring email deliverability, inbox placement, and bounce/spam rates.
• Use tools like

  SpamAssassin

  to evaluate email content against spam filters and suggest improvements for higher inbox placement.
• Track campaign performance metrics (open rates, CTR, conversions) and generate timely reports for the senior sales team.
• Identify upsell opportunities by analyzing client engagement trends and campaign outcomes.
• Assist the sales team in follow-ups, lead nurturing, and renewal communications.
• Ensure all campaigns follow compliance standards (CAN-SPAM, GDPR, etc.) to maintain sender reputation.

CORE SKILLS

• Email Marketing Tools (e.g., Mailchimp, Klaviyo, Constant Contact)
• CRM Software (e.g., Salesforce, HubSpot, Zoho CRM)
• Spam Checking Tools (e.g., SpamAssassin, Mail-Tester)
• Email Deliverability Best Practices
• Campaign Reporting & Data Analysis
• Client Relationship Management & Upselling
• Proposal & Quotation Preparation
• Microsoft Office Suite & Google Workspace
• Cross-Functional Communication & Coordination

QUALIFICATIONS

• Bachelors degree in Marketing, Business, or a related field
• 3+ years of experience in a Sales Support, Marketing Support, or CRM coordination role
• Familiarity with spam compliance tools and deliverability monitoring
• Strong attention to detail and a proactive attitude.
• Excellent communication in Spoken and Written English.

Preferred candidate profile

proactive and detail-oriented Sales Support Specialist

A strong passion for customer success, automation tools, and digital communication is essential.