Sales Support Engineer

We are looking for an enthusiastic and goal-driven Sales Executive to join our telecom team. You will be responsible for acquiring new customers, promoting our telecom products and services, and ensuring high levels of customer satisfaction. The role involves both B2C and B2B sales, depending on business requirements. Key Responsibilities: Identify and approach potential customers through field visits, cold calls, or digital outreach. Promote and sell telecom products such as internet plans, mobile connections, leased lines, and enterprise solutions. Understand customer needs and provide tailored telecom solutions. Meet and exceed monthly/quarterly sales targets. Maintain and update customer records and sales reports in CRM tools. Collaborate with internal teams (support, marketing, technical) to ensure smooth customer onboarding. Participate in product training and stay updated on market trends and competitor offerings. Requirements: Bachelor's degree in Business, Marketing, or a related field. 1–3 years of sales experience (telecom experience preferred). Strong communication and negotiation skills. Proactive, target-driven, and customer-centric mindset. Proficiency in MS Office and CRM systems. Benefits: Competitive base salary + incentives Mobile and internet reimbursement Health insurance Career development and training opportunities 📌 Job Title: Customer Support Executive – Telecom Services Location: [Your Location] Job Type: Full-Time Department: Customer Support Reporting to: Support Manager Job Summary: We are seeking a reliable and empathetic Customer Support Executive to handle customer queries, complaints, and service-related issues. You will serve as the first point of contact for our telecom customers, ensuring timely resolution and a positive service experience. Key Responsibilities: Handle incoming calls, emails, or chat support to address customer queries regarding telecom services (broadband, mobile, etc.). Troubleshoot basic technical issues or escalate to relevant teams when needed. Guide customers through product setups, billing concerns, and plan changes. Document customer interactions and follow up for issue resolution. Maintain high standards of customer service and adhere to service-level agreements (SLAs). Coordinate with sales, technical, and field service teams to resolve customer issues quickly. Collect customer feedback and contribute to service improvement initiatives. Requirements: Bachelor’s degree or equivalent. 1–2 years of customer support or call center experience preferred. Strong verbal and written communication skills. Patience and a customer-first attitude. Ability to multitask and work under pressure. Basic knowledge of telecom technologies is a plus. Benefits: Fixed salary with performance bonuses Health insurance On-the-job training and growth opportunities Employee wellness programs