At Onyx, you will experience a supportive environment offering the opportunity to harness your creative energy. As part of our team, your initiative will help set your career path. We provide a stimulating work environment that provides a proper balance between the competing demands of career and personal life. **Role Overview:** - Able to provide technical responses to customers and Sales engineers during the pre and post sales process. - Understand the customer application and requirement and suggest suitable part for their design. - Identify/understand areas of the issue in their design and provide specific inputs. - Research, diagnose, troubleshoot, and identify solutions to resolve customer issues. - Take ownership of customer issues reported & resolved in stipulated time frame. - Provide prompt and accurate feedback to customers. - Prepare accurate and timely reports. - Document knowledge in the form of knowledge base tech notes. - Review technical literature and current practices to support business requirements. **Qualification Required:** - Female candidates with Diploma/B.E/Btech/BSc/MSc in Electronics/Electrical/ Instrumentation. - Good basics in Electronics and hands-on experience in technical support. - Should be willing to work for a minimum of 2 years. If you have the right skills and are motivated and customer-focused, then Onyx could well be the place for you. Join us to take your career to a whole new platform.,
At Onyx, you will experience a supportive environment offering the opportunity to harness your creative energy. As part of our team, your initiative will help set your career path. We provide a stimulating work environment that provides a proper balance between the competing demands of career and personal life. **Role Overview:** As a Sales Support Engineer at Onyx, your primary responsibility will be to provide technical responses to customers and Sales engineers during the pre and post sales process. You will need to understand the customer application and requirements, and suggest suitable parts for their design. Additionally, you will be expected to identify and understand areas of issue in the design, research, diagnose, troubleshoot, and provide solutions to resolve customer issues. Taking ownership of reported customer issues and providing prompt feedback will be crucial. You will also be responsible for preparing accurate reports, documenting knowledge in the form of tech notes, and keeping abreast of technical literature and practices to support business requirements. **Key Responsibilities:** - Provide technical responses to customers and Sales engineers - Understand customer applications and requirements, suggesting suitable parts for design - Identify areas of issue in design and provide specific inputs - Research, diagnose, troubleshoot, and resolve customer issues - Take ownership of customer issues and ensure timely resolution - Offer prompt and accurate feedback to customers - Prepare accurate and timely reports - Document knowledge in the form of tech notes - Review technical literature and practices to support business requirements **Qualifications Required:** - Female candidates with Diploma/B.E/Btech/BSc/MSc in Electronics/Electrical/Instrumentation - Good basics in Electronics and hands-on experience in technical support - Willingness to work for a minimum of 2 years If you have the right skills and are motivated and customer-focused, then Onyx could well be the place for you. Join us to take your career to a whole new platform.,