Sales Support Coordinator

Company Description

Ami Polymer Pvt. Ltd. is a leading manufacturer of silicone and Viton rubber products in India, founded in 1998 by a group of rubber technologists. The company is committed to providing high-quality products and services, with a focus on innovation and customer satisfaction. Ami Polymer's products are used in various industries, including food and beverage, pharmaceutical, medical, engineering, and defense.

A Technical Sales Coordinator plays a crucial role in supporting the sales team by handling technical inquiries, coordinating sales processes, and ensuring smooth communication between customers, sales, and technical teams. Their job responsibilities typically include:

Role Description"

1. Sales Support & Coordination

• Assist the sales team with quotes, proposals, and order processing.
• Coordinate with clients to understand their technical requirements.
• Maintain records of customer interactions, sales, and inquiries.

2. Technical Assistance

• Provide technical product information to customers.
• Liaise with engineering or product teams to address customer questions.
• Assist in product demonstrations and presentations.

3. Order & Logistics Management

• Process sales orders and track delivery schedules.
• Work with logistics teams to ensure timely delivery of products.
• Handle order modifications, returns, and after-sales support.
• Payment and Quotation follow up on regular basis

4. Customer Relationship Management

• Build and maintain strong relationships with clients.
• Respond to customer inquiries and provide prompt solutions.
• Gather customer feedback and relay it to relevant teams.

5. Documentation & Reporting

• Prepare sales reports, forecasts, and performance analysis.
• Maintain up-to-date product documentation and pricing information.
• Support the development of technical sales materials.

6. Cross-functional Collaboration

• Work closely with marketing, product development, and supply chain teams.
• Assist in training internal teams on product specifications and benefits.

Qualifications

• Customer Service and Communication skills
• Technical Support abilities
• Sales and Sales Operations experience
• Strong problem-solving and decision-making skills
• Ability to work collaboratively in a team environment
• Experience in the manufacturing industry is a plus
• Bachelor's degree in Business, Engineering, or a related field

Special Note: