Job Title: Sales Engineer, Life Sciences Location: WM India - Mahalaxmi Icon, Survey No 132/2A, Near Sai HP Petrol Pump Pune-Mumbai Bypass Road , Pune, Location Type: Hybrid Website: https://www.wmfts.com/en/ Group: https://www.spiraxgroup.com/ When you join Watson-Marlow Fluid Technology Solutions, a part of the Spirax Group, you will be integrated into a cooperative and encouraging team, participate in challenging yet critical work, and experience ongoing growth opportunities to help you achieve your full potential. Visit our website to learn more. This role will focus on: This role will be based within Gujarat. Develop and implement a comprehensive marketing plan that includes targeted visitations, product demonstrations, and site trials to existing customers and prospects in the Bio-pharmaceuticals. Pharmaceutical, API and Medical Diagnostics Device sectors in your region. Interpret specifications and generate accurate costings for standard and engineered solutions that meet the specific needs of the customers in India. Work closely with customers, applications engineer, and supply factories to produce detailed specifications for all products. Provide detailed, timely quotations for all products, both verbally and in writing, to facilitate swift decision-making by customers. Demonstrate a deep understanding of WMFTS products and their technical specifications, providing accurate and up-to-date technical information to customers in these sectors in India. Well versed with WMFTS product applications at various customer Bioprocesses including upstream, downstream, fill finish, etc. Able to demonstrate right product solution to customer using Consultative Solution Selling model. Drive Validation of WMFTS products including Single use fluid path assembly and tubings at customer sites. Manage orders according to departmental procedures, liaising with other departments, suppliers, and customers as necessary to ensure timely delivery and successful commissioning of all products. Build long term customer business relations right from concept phase and ensure product standardisation at customer sites. Regularly attend selected exhibitions and provide market reports and trends to the WMFTS team to stay up to date on the latest industry developments and customer needs. Collaborate closely with other departments within the organization to ensure efficient day-to-day operations and exceptional customer service. Key account management including End Users, OEMs & System Integrators. Track and develop project business- Collaborate end to end b/n End users, Engineering consultants & OEMs Help customers conceptualise product solutions for their system, thereby build on URS (user requirement specification). Update records in CRM interface for opportunity pipeline, appointments, lead and present business analytical data through CRM. Expertise in Selling & validating tubings, Single Use Fluid Path Assembly & Bio-components at customer sites in addition to instruments like peristaltic pumps, valves etc. Analyse competition solution offerings in reference to user requirement specifications. Demonstrate convincingly customer value proposition for our products. Attend and Completd installation site visits for IQOQ protocol validations on demand. Analyze and Resolve customer concerns on product performances and service issues. Actively look for O&M / MRO business opportunities. Build and develop O&M business plan. To be successful in this role, you will need: More than 8 years of experience. BSc/MSc Biotechnology or relevant degree/diploma with experience in selling engineering industrial products to Pharma/Biopharma customers At least 5 years continuous experience in selling Fluid control Products specific to Pharmaceuticals/Biopharmaceuticals /API /Medical Industrial sector. Experience in selling industrial products: - Tubing’s, Single Use Fluid Path assembly & SU bio-components, Flexible hoses, Peristaltic pumps, Aseptic valves, filling units, across end to end customer Bio-processes: - Upstream/Downstream/Fill Finish/ Pilot plant/R&D /other sterile process. Sales experience in selling to customers in Gujarat, Ahmedabad, Vadodara & Madhya Pradesh (additional experience in covering other regions will be an added advantage). Possess excellent command in written and spoken English. Fluent in Hindi. Proficiency in regional languages will be an added advantage. Be proficient in MS Suite for professional correspondence, data analysis and presentations. Have knowledge and experience in using CRM interface system (Microsoft Dynamics or equivalent). Willingness to travel domestically within India for customer visits, site trials, and meetings & internationally for training and conferences as required to keep oneself up to date with industry trends and developments. At Watson-Marlow, we believe in taking care of our colleagues. We offer a generous benefits package, including: A competitive salary Flexible working arrangements A generous holiday allowance Three days’ paid volunteering leave Comprehensive private healthcare An enhanced retirement plan Life assurance Additional support and benefits through our Everyone is Included Group Inclusion Plan Everyone is Included at Spirax Group We are passionate about creating inclusive and equitable working cultures where everyone can be themselves and achieve their full potential. For us, that means supportive teams and strong relationships where everyone’s contribution is valued across social and cultural backgrounds, ethnicities, ages, genders, gender identities, abilities, neurodiversity, sexual orientation, religious beliefs, and everything else that makes us human and unique. We know that everyone needs some extra help from time to time, so we have introduced a range of additional benefits through our Group Inclusion Commitments. These include: G ender-neutral parental leave 15 days of extra paid caregiver leave Paid time off and support for anyone experiencing pregnancy loss or domestic abuse Menopause-friendly workplace principles and more. Learn more at Our Inclusion Commitments . Company Overview At Watson-Marlow Fluid Technology Solutions, we are driven by innovation and are dedicated to creating an inclusive workplace where everyone is empowered to make a difference. As a world leader in manufacturing peristaltic pumps and associated fluid path technologies for the life sciences and process industries, we offer a wide range of products, including tubing, specialised filling systems and products for single-use applications. Watson-Marlow is part of Spirax Group, a FTSE100 and FTSE4Good multi-national industrial engineering Group with expertise in the control and management of steam, electric thermal solutions, peristaltic pumping and associated fluid technologies. Our purpose is to create sustainable value for all our stakeholders as we engineer a more efficient, safer and sustainable world. Our technologies play an essential role in critical industrial processes and industrial equipment across industries as diverse as Food & Beverage, Pharmaceutical & Biotechnology, Power Generation, Semiconductors and Healthcare. With customers in 165 countries, we provide the solutions that sit behind the production of many items used in daily life, from baked beans to mobile phones! Our inclusive culture and values, unites us, guides our decisions and inspires us everywhere that we operate. We support our colleagues to make their difference for each other as well as customers, communities, suppliers, our planet and shareholders by creating a truly equitable working environment where everyone feels included. Show more Show less
Job Title: Senior/Sales Engineer F&B Location: WM India - Mahalaxmi Icon, Survey No 132/2A, Near Sai HP Petrol Pump Pune-Mumbai Bypass Road , Pune, Location Type: Hybrid Website: https://www.wmfts.com/en/ Group: https://www.spiraxgroup.com/ Watson-Marlow Fluid Technology Solutions is part of Spirax Group, a FTSE100 and FTSE4Good multi-national industrial engineering Group with expertise in the control and management of steam, electric thermal solutions, peristaltic pumping and associated fluid technologies. When you join us, you will be integrated into a cooperative and encouraging team, participate in challenging yet critical work, and experience ongoing growth opportunities to help you achieve your full potential. Visit our website to learn more. Job Summary: We are seeking a talented and motivated Senior/Sales Engineer F&B to join our dynamic team. Key Responsibilities: This role is to be based in Bengaluru, India. Region coverage South India (Andhra Pradesh / Telangana /Karnataka / Tamil Nadu / Kerala). Conduct market research to identify potential customers in the F&B&S Sector in South India. Develop and implement targeted marketing strategies to reach potential customers in these sectors. Key account management including End Users, OEMs & System Integrators. Build long-term customer business relations right from the concept phase and ensure product standardization at customer sites. Build and maintain relationships with existing customers in these sectors, identifying opportunities for cross-selling and upselling. Attend industry events and exhibitions to showcase WMFTS products and engage with potential customers. Provide technical expertise and assistance to customers, helping them to select the most suitable equipment for their specific applications in these sectors. Act as the customer's advocate and ensure their technical needs are met. Work closely with the WMFTS product development team to identify and develop new products that meet the specific needs of the Process Industries in India. Produce and maintain detailed documentation on all customer interactions, including project timelines, equipment specifications, and budget constraints. Provide ongoing technical support and guidance to other departments within the company as required to ensure that all customers receive the highest level of service and support. Provide high-quality technical support to prospects and customers during pre- and post-sales situations. Understand and solve challenging application problems by recommending appropriate Watson-Marlow solutions. Update records in CRM interface for opportunity pipeline, appointments, lead and present business analytical data through CRM. Skills/Experience: Interpersonal Interaction Requirements: Lead and communicate effectively with customers and colleagues to build strong relationships. Quickly identify and solve technical issues to provide optimal customer service. Prioritize tasks efficiently to meet project deadlines and targets. Work independently and demonstrate strong self-motivation. Follow procedural guidelines and work methodically to ensure consistent high-quality output. Education and Experience Requirements: Hold relevant diploma/degree in Bachelor/Mechanical Engineering, and a strong business background. Preferably have at least 10 -15 years of experience in the Fluid Handling Industry (Alfa Laval / Roto Pumps IDMC / SPX / IDEX ), with a specific focus on pumps used in F&B&S Industry applications. Possess excellent written and spoken English communication skills. Skills required: Possess strong Hunter/Farmer mindset to proactively seek out new sales leads. Negotiation skills. Results and growth orientated. Strong writing skills. Computer competencies required for this position: Be proficient in Microsoft Word for creating professional correspondence. Demonstrate strong proficiency in using Microsoft Outlook for e-mail and appointment tracking. Update records in CRM interface for opportunity pipeline, appointments, lead and present business analytical data through CRM. Specific requirements for completing essential functions of the position: Willingness to travel domestically within India as needed for customer visits, site trials, and meetings. Ability and willingness to travel regionally and internationally for training and conferences as required to keep up to date with industry trends and developments. At Watson-Marlow, we believe in taking care of our colleagues. We offer a generous benefits package, including: A competitive salary Flexible working arrangements A generous holiday allowance Three days’ paid volunteering leave Comprehensive private healthcare An enhanced retirement plan Life assurance Additional support and benefits through our Everyone is Included Group Inclusion Plan Everyone is Included at Spirax Group We are passionate about creating inclusive and equitable working cultures where everyone can be themselves and achieve their full potential. For us, that means supportive teams and strong relationships where everyone’s contribution is valued - across social and cultural backgrounds, ethnicities, ages, genders, gender identities, abilities, neurodiversity, sexual orientation, religious beliefs, and everything else that makes us human and unique. We want everyone to be able to make their difference here, so we will always consider requests for flexible working. We know that everyone needs some extra help from time to time too, so we have introduced a range of additional benefits through our Group Inclusion Commitments. These include Gender-neutral parental leave 15 days of extra paid caregiver leave Paid time off and support for anyone experiencing pregnancy loss or domestic abuse Menopause-friendly workplace principles and more Learn more at spiraxgroup.com/inclusion . We are also a Disability Confident Committed Employer. If you would like to apply using this scheme, please select this option in our application form. We are an equal opportunity employer committed to fostering an inclusive and diverse workplace. We encourage candidates from all backgrounds to apply. If you require accommodations during the application process, please let us know. Company Overview At Watson-Marlow Fluid Technology Solutions, part of Spirax Group, we are driven by innovation and are dedicated to creating an inclusive workplace where everyone is empowered to make a difference. As a world leader in manufacturing peristaltic pumps and associated fluid path technologies for the life sciences and process industries, we offer a wide range of products, including tubing, specialised filling systems and products for single-use applications. Our shared Purpose is to create sustainable value for all our stakeholders as we engineer a more efficient, safer and sustainable world. Our technologies play an essential role in critical industrial processes and industrial equipment across industries as diverse as Food & Beverage, Pharmaceutical & Biotechnology, Power Generation, Semiconductors and Healthcare. With customers in 116 countries, we provide the solutions that sit behind the production of many items used in daily life, from baked beans to mobile phones! Our inclusive culture and Values, unites us, guides our decisions and inspires us everywhere that we operate. We support our colleagues to make their difference for each other as well as customers, communities, suppliers, our planet and shareholders by creating a truly equitable working environment where everyone feels included. Show more Show less
Job Title: Senior Sales Engineer Location: WM India - Mahalaxmi Icon, Survey No 132/2A, Near Sai HP Petrol Pump Pune-Mumbai Bypass Road , Pune, Location Type: Hybrid Website: https://www.wmfts.com/en/ Group: https://www.spiraxgroup.com/ When you join Watson-Marlow Fluid Technology Solutions, a part of the Spirax Group, you will be integrated into a cooperative and encouraging team, participate in challenging yet critical work, and experience ongoing growth opportunities to help you achieve your full potential. Visit our website to learn more. This role will focus on: This role will be based in Pune. Develop and implement a comprehensive marketing plan that includes targeted visitations, product demonstrations, and site trials to existing customers and prospects in the Bio-pharmaceuticals. Pharmaceutical, API and Medical Diagnostics Device sectors in your region. Interpret specifications and generate accurate costings for standard and engineered solutions that meet the specific needs of the customers in India. Work closely with customers, applications engineer, and supply factories to produce detailed specifications for all products. Provide detailed, timely quotations for all products, both verbally and in writing, to facilitate swift decision-making by customers. Demonstrate a deep understanding of WMFTS products and their technical specifications, providing accurate and up-to-date technical information to customers in these sectors in India. Well versed with WMFTS product applications at various customer Bioprocesses including upstream, downstream, fill finish, etc. Able to demonstrate right product solution to customer using Consultative Solution Selling model. Drive Validation of WMFTS products including Single use fluid path assembly and tubings at customer sites. Manage orders according to departmental procedures, liaising with other departments, suppliers, and customers as necessary to ensure timely delivery and successful commissioning of all products. Build long term customer business relations right from concept phase and ensure product standardisation at customer sites. Regularly attend selected exhibitions and provide market reports and trends to the WMFTS team to stay up to date on the latest industry developments and customer needs. Collaborate closely with other departments within the organization to ensure efficient day-to-day operations and exceptional customer service. Key account management including End Users, OEMs & System Integrators. Track and develop project business- Collaborate end to end b/n End users, Engineering consultants & OEMs Help customers conceptualise product solutions for their system, thereby build on URS (user requirement specification). Update records in CRM interface for opportunity pipeline, appointments, lead and present business analytical data through CRM. Expertise in Selling & validating tubings, Single Use Fluid Path Assembly & Bio-components at customer sites in addition to instruments like peristaltic pumps, valves etc. Analyse competition solution offerings in reference to user requirement specifications. Demonstrate convincingly customer value proposition for our products. Attend and Completd installation site visits for IQOQ protocol validations on demand. Analyze and Resolve customer concerns on product performances and service issues. Actively look for O&M / MRO business opportunities. Build and develop O&M business plan. To be successful in this role, you will need: More than 8 years of experience. BSc/MSc Biotechnology or relevant degree/diploma with experience in selling engineering industrial products to Pharma/Biopharma customers At least 5 years continuous experience in selling Fluid control Products specific to Pharmaceuticals/Biopharmaceuticals /API /Medical Industrial sector. Experience in selling industrial products: - Tubing’s, Single Use Fluid Path assembly & SU bio-components, Flexible hoses, Peristaltic pumps, Aseptic valves, filling units, across end to end customer Bio-processes: - Upstream/Downstream/Fill Finish/ Pilot plant/R&D /other sterile process. Sales experience in selling to customers in Hyderabad& Telangana region, Vizag & Andhra Pradesh region. (additional experience in covering other regions will be an added advantage). Possess excellent command in written and spoken English. Fluent in Hindi. Proficiency in regional languages will be an added advantage. Be proficient in MS Suite for professional correspondence, data analysis and presentations. Have knowledge and experience in using CRM interface system (Microsoft Dynamics or equivalent). Willingness to travel domestically within India for customer visits, site trials, and meetings & internationally for training and conferences as required to keep oneself up to date with industry trends and developments. At Watson-Marlow, we believe in taking care of our colleagues. We offer a generous benefits package, including: A competitive salary Flexible working arrangements A generous holiday allowance Three days’ paid volunteering leave Comprehensive private healthcare An enhanced retirement plan Life assurance Additional support and benefits through our Everyone is Included Group Inclusion Plan Everyone is Included at Spirax Group We are passionate about creating inclusive and equitable working cultures where everyone can be themselves and achieve their full potential. For us, that means supportive teams and strong relationships where everyone’s contribution is valued across social and cultural backgrounds, ethnicities, ages, genders, gender identities, abilities, neurodiversity, sexual orientation, religious beliefs, and everything else that makes us human and unique. We know that everyone needs some extra help from time to time, so we have introduced a range of additional benefits through our Group Inclusion Commitments. These include: G ender-neutral parental leave 15 days of extra paid caregiver leave Paid time off and support for anyone experiencing pregnancy loss or domestic abuse Menopause-friendly workplace principles and more. Learn more at Our Inclusion Commitments . Company Overview At Watson-Marlow Fluid Technology Solutions, we are driven by innovation and are dedicated to creating an inclusive workplace where everyone is empowered to make a difference. As a world leader in manufacturing peristaltic pumps and associated fluid path technologies for the life sciences and process industries, we offer a wide range of products, including tubing, specialised filling systems and products for single-use applications. Watson-Marlow is part of Spirax Group, a FTSE100 and FTSE4Good multi-national industrial engineering Group with expertise in the control and management of steam, electric thermal solutions, peristaltic pumping and associated fluid technologies. Our purpose is to create sustainable value for all our stakeholders as we engineer a more efficient, safer and sustainable world. Our technologies play an essential role in critical industrial processes and industrial equipment across industries as diverse as Food & Beverage, Pharmaceutical & Biotechnology, Power Generation, Semiconductors and Healthcare. With customers in 165 countries, we provide the solutions that sit behind the production of many items used in daily life, from baked beans to mobile phones! Our inclusive culture and values, unites us, guides our decisions and inspires us everywhere that we operate. We support our colleagues to make their difference for each other as well as customers, communities, suppliers, our planet and shareholders by creating a truly equitable working environment where everyone feels included.
Job Title: Inside Sales Engineer Location: WM India - Mahalaxmi Icon, Survey No 132/2A, Near Sai HP Petrol Pump Pune-Mumbai Bypass Road , Pune, Location Type: On-Site Website: https://www.wmfts.com/en/ Group: https://www.spiraxgroup.com/ Watson-Marlow Fluid Technology Solutions is part of Spirax Group, a FTSE100 and FTSE4Good multi-national industrial engineering Group with expertise in the control and management of steam, electric thermal solutions, peristaltic pumping and associated fluid technologies. When you join us, you will be integrated into a cooperative and encouraging team, participate in challenging yet critical work, and experience ongoing growth opportunities to help you achieve your full potential. Visit our website to learn more. Job Summary: We are seeking a talented and motivated Inside Sales Engineer to join our dynamic team. Key Responsibilities: Note: Section for HR use only. Hiring managers, please upload the Job Description in the Attachments section. Please use 'Global JD Guidance', available below. Skills/Experience: Note: Section for HR use only. Hiring managers, please upload the Job Description in the Attachments section. Please use 'Global JD Guidance', available below. At Watson-Marlow, we believe in taking care of our colleagues. We offer a generous benefits package, including: A competitive salary Flexible working arrangements A generous holiday allowance Three days’ paid volunteering leave Life assurance Additional support and benefits through our Everyone is Included Group Inclusion Plan Everyone is Included at Spirax Group We are passionate about creating inclusive and equitable working cultures where everyone can be themselves and achieve their full potential. For us, that means supportive teams and strong relationships where everyone’s contribution is valued - across social and cultural backgrounds, ethnicities, ages, genders, gender identities, abilities, neurodiversity, sexual orientation, religious beliefs, and everything else that makes us human and unique. We want everyone to be able to make their difference here, so we will always consider requests for flexible working. We know that everyone needs some extra help from time to time too, so we have introduced a range of additional benefits through our Group Inclusion Commitments. These include Gender-neutral parental leave 15 days of extra paid caregiver leave Paid time off and support for anyone experiencing pregnancy loss or domestic abuse Menopause-friendly workplace principles and more Learn more at spiraxgroup.com/inclusion . We are also a Disability Confident Committed Employer. If you would like to apply using this scheme, please select this option in our application form. We are an equal opportunity employer committed to fostering an inclusive and diverse workplace. We encourage candidates from all backgrounds to apply. If you require accommodations during the application process, please let us know. Company Overview At Watson-Marlow Fluid Technology Solutions, part of Spirax Group, we are driven by innovation and are dedicated to creating an inclusive workplace where everyone is empowered to make a difference. As a world leader in manufacturing peristaltic pumps and associated fluid path technologies for the life sciences and process industries, we offer a wide range of products, including tubing, specialised filling systems and products for single-use applications. Our shared Purpose is to create sustainable value for all our stakeholders as we engineer a more efficient, safer and sustainable world. Our technologies play an essential role in critical industrial processes and industrial equipment across industries as diverse as Food & Beverage, Pharmaceutical & Biotechnology, Power Generation, Semiconductors and Healthcare. With customers in 116 countries, we provide the solutions that sit behind the production of many items used in daily life, from baked beans to mobile phones! Our inclusive culture and Values, unites us, guides our decisions and inspires us everywhere that we operate. We support our colleagues to make their difference for each other as well as customers, communities, suppliers, our planet and shareholders by creating a truly equitable working environment where everyone feels included.
As an Inside Sales Engineer at Watson-Marlow Fluid Technology Solutions, which is part of Spirax Group, a FTSE100 and FTSE4Good multi-national industrial engineering Group, you will be part of a cooperative and encouraging team dedicated to the control and management of steam, electric thermal solutions, peristaltic pumping, and associated fluid technologies. Your role will involve identifying and nurturing customer relationships to create sales opportunities in a fast-paced, collaborative environment. Key Responsibilities: You will be responsible for initiating and maintaining customer relationships, taking orders for repeat business, and identifying new sales opportunities. Additionally, you will support sales engineers by opening doors to prospective customers and play a crucial role in supporting effective sales strategies. What you'll be doing: - Proactively identify and pursue new sales opportunities through research, networking, and outreach. - Build and maintain strong relationships with existing and potential customers. - Secure orders for repeat business and simple new orders, ensuring customer satisfaction. - Assist sales engineers by setting up meetings with prospective customers. - Conduct market research to stay informed about industry trends and customer needs. - Maintain accurate records of sales activities and customer interactions in the CRM system. - Collaborate closely with sales colleagues to develop effective sales strategies. - Gather and analyze customer feedback to improve services and sales processes. - Continuously improve your knowledge of products, services, and sales techniques. Skills/Experience: - Technical experience working with mechanically engineered or process equipment products or services is preferred. - A degree in engineering or a related technical field is advantageous. - Prior experience in a sales function, preferably in a Business-to-Business (B2B) environment. - Strong interpersonal skills and agility to adapt to dynamic customer needs. - Familiarity with Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) systems is beneficial. - Ability to collaborate across countries and departments within a corporate environment is highly valued. Benefits: - Competitive salary - Flexible working arrangements - Three days paid volunteering leave - Life assurance - Additional support and benefits through the Everyone is Included Group Inclusion Plan Company Overview: Watson-Marlow Fluid Technology Solutions, part of Spirax Group, is committed to creating an inclusive workplace where everyone is empowered to make a difference. As a world leader in manufacturing peristaltic pumps and associated fluid path technologies, we offer products for diverse industries such as Food & Beverage, Pharmaceutical & Biotechnology, Power Generation, Semiconductors, and Healthcare. Our technologies play a crucial role in industrial processes worldwide, contributing to a more efficient, safer, and sustainable world.,
Job Title: Senior Quality Specialist Location: WM India - Mahalaxmi Icon, Survey No 132/2A, Near Sai HP Petrol Pump Pune-Mumbai Bypass Road , Pune, Location Type: Hybrid Website: https://www.wmfts.com/en/ Group: https://www.spiraxgroup.com/ Watson-Marlow Fluid Technology Solutions is part of Spirax Group, a FTSE100 and FTSE4Good multi-national industrial engineering Group with expertise in the control and management of steam, electric thermal solutions, peristaltic pumping and associated fluid technologies. When you join us, you will be integrated into a cooperative and encouraging team, participate in challenging yet critical work, and experience ongoing growth opportunities to help you achieve your full potential. Visit our website to learn more. Job Summary: We are seeking a talented and motivated Senior Quality Specialist to join our dynamic team. Key Responsibilities: Role Summary The Senior Quality Specialist (India) is primarily responsible for the oversight of all quality aspects in India, such as quality systems, customer quality, supply quality and document control, and enhancing the quality assurance processes across the APAC organization. This role ensures that products, services, and operations meet established standards of quality excellence, conformance and compliance. The Senior Quality Specialist (India) will be the quality point of contact, to foster a quality culture, drive continuous improvement initiatives, and collaborate cross-functionally to uphold quality benchmarks in the India sales operations office. Additional responsibilities: The Senior Quality Specialist (India) would be expected to support quality colleagues in the APAC Quality Operations team across the APAC region in quality aspects and responsibilities, where required, and collaborate closely with global quality colleagues in at Watson-Marlow supply sites in USA and Europe. What You’ll Be Doing Key Responsibilities Point of Contact for all quality matters, enquiries, and support to both internal and external customers Develop, implement and align quality strategies to ensure processes and procedures meet quality excellence standards Lead and mentor colleagues at sales operations offices, fostering a culture of excellence and accountability Oversee the management of ISO 9001:2015 and quality system (CAPA, Change Management, Investigation, etc.) Manage, own and investigate product complaints Business Process Owner for Document Control Analyse and track quality metrics such as Complaint KPI Conduct/Host audits (internal and external) and inspections to ensure compliance with regulatory, quality and internal standards Manage and negotiate quality agreements with end customers, group legal and global quality Support quality documentation requests from customers Ensure documentation and traceability of quality processes and corrective actions Facilitate quality management reviews and relevant quality meetings Manage supplier quality and conduct vendor assessments when necessary Collaborate with cross-functional teams (e.g., global supply, sales, global quality, support teams) to resolve quality issues Stay updated on industry trends, standards, and regulatory changes (where required) Drive continuous improvement initiatives using Lean, Six Sigma, or other methodologies Who You’ll Be Working With Functional teams in the local sales office, such as Sales Support, Production Quality colleagues within the Quality APAC organization, global supply sites, global quality Regional and global leaders in sales, operations, production, commercial excellence Skills/Experience: Required Skills & Qualifications Bachelor’s degree in Biological Sciences, Quality Engineering, or related fields 5+ years of experience in quality assurance, quality compliance, supplier quality or quality operations Strong knowledge of QA methodologies, tools, and standards (e.g., ISO 9001:2015, ISO 13485, cGMP/GxP relevant) Auditor certification in quality standards preferred Strong knowledge in investigation and RCA methodology, and technical writing skills Proficiency in quality management systems softwares (e.g., Trackwise) Excellent analytical, problem-solving, and decision-making skills Strong communication and interpersonal skills Able to work in fast-paced, dynamic environments Detail-oriented with a strategic mindset Independent, Proactive and Task-driven Leadership Experience Preferred Preferred Attributes Passion for quality and continuous improvement Ability to interact and communicate with cross-functional teams, regional and global leaders and influence without authority Competency in additional languages is a bonus, such as Mandarin, Japanese. At Watson-Marlow, we believe in taking care of our colleagues. We offer a generous benefits package, including: A competitive salary Flexible working arrangements Three days’ paid volunteering leave Additional support and benefits through our Everyone is Included Group Inclusion Plan Everyone is Included at Spirax Group We are passionate about creating inclusive and equitable working cultures where everyone can be themselves and achieve their full potential. For us, that means supportive teams and strong relationships where everyone’s contribution is valued - across social and cultural backgrounds, ethnicities, ages, genders, gender identities, abilities, neurodiversity, sexual orientation, religious beliefs, and everything else that makes us human and unique. We want everyone to be able to make their difference here, so we will always consider requests for flexible working. We know that everyone needs some extra help from time to time too, so we have introduced a range of additional benefits through our Group Inclusion Commitments. These include Gender-neutral parental leave 15 days of extra paid caregiver leave Paid time off and support for anyone experiencing pregnancy loss or domestic abuse Menopause-friendly workplace principles and more Learn more at spiraxgroup.com/inclusion . We are also a Disability Confident Committed Employer. If you would like to apply using this scheme, please select this option in our application form. We are an equal opportunity employer committed to fostering an inclusive and diverse workplace. We encourage candidates from all backgrounds to apply. If you require accommodations during the application process, please let us know. Company Overview At Watson-Marlow Fluid Technology Solutions, part of Spirax Group, we are driven by innovation and are dedicated to creating an inclusive workplace where everyone is empowered to make a difference. As a world leader in manufacturing peristaltic pumps and associated fluid path technologies for the life sciences and process industries, we offer a wide range of products, including tubing, specialised filling systems and products for single-use applications. Our shared Purpose is to create sustainable value for all our stakeholders as we engineer a more efficient, safer and sustainable world. Our technologies play an essential role in critical industrial processes and industrial equipment across industries as diverse as Food & Beverage, Pharmaceutical & Biotechnology, Power Generation, Semiconductors and Healthcare. With customers in 116 countries, we provide the solutions that sit behind the production of many items used in daily life, from baked beans to mobile phones! Our inclusive culture and Values, unites us, guides our decisions and inspires us everywhere that we operate. We support our colleagues to make their difference for each other as well as customers, communities, suppliers, our planet and shareholders by creating a truly equitable working environment where everyone feels included.