Sales Specialist (Promoter Sales & Tele calling)

Job Title:

Company:

Location:

Reports to:

Experience:

Salary & Compensation

Job Mission

You will be the core driver of conversion and revenue for our B2C services. Your mission is to

Key Responsibilities

1. Telecalling System & Process Optimisation

• System Setup (Mandatory):

  Design, implement, and optimise a highly efficient telecalling setup.

  Experience in setting up scalable and efficient telecalling operations

  in hyper-growth environments (e.g., PolicyBazaar, GoMechanic, or similar) is essential.

• CRM Expertise:

  Act as the

  CRM expert

  , ensuring the platform is utilised optimally for lead management, conversion tracking, sales automation, and performance reporting.

• Sales Strategy & Execution:

  Define the daily, weekly, and monthly sales strategy to maximise service bookings, focusing on conversion rates, lead quality, and funnel velocity.

2. Team Leadership & Training

• Team Management:

  Build, lead, mentor, and manage a high-performing team of Promoters (Tele callers), fostering a high-energy, goal-oriented sales culture.

• Training & Coaching:

  Develop and implement rigorous training modules for

  communication, negotiation, objection handling, and deal closing

  .

• Performance Management:

  Set clear KPIs and monitor team performance daily, providing real-time coaching and managing incentives.

3. Revenue Generation & Client Handling

• Upselling & Cross-selling:

  Implement effective scripts and strategies to maximize revenue through the

  upselling and cross-selling

  of premium services, packages, and D2C products.

• Client Handling & Objection Management:

  Ensure the team is adept at handling customer queries, managing objections, and maintaining high client satisfaction while pushing for the close.

• Go-Getter Mindset:

  Instil an aggressive, results-oriented

  "go-getter"

  mindset within the team to consistently achieve and exceed sales targets.

Ideal Candidate Profile

• Experience:

  5+ years

  of professional experience in leading and scaling large-scale

  Telesales

  or Telecalling teams.

• Scale & Setup (Mandatory):

  Proven, verifiable experience in

  setting up or significantly enhancing efficient telecalling setups

  within high-volume service or consumer-tech organizations.

• Technical Acumen:

  Expert proficiency in CRM systems

  and sales automation tools. You must understand how to leverage technology to drive efficiency in telesales.

• Sales Fundamentals:

  Demonstrated expertise in all facets of the sales cycle, including

  communication, negotiation, objection handling, and deal closing

  .

• Industry Fit:

  Prior experience in hyperlocal services, insurance, financial services, or the automotive industry is highly preferred.

• Leadership:

  Strong team management and client handling skills with a focus on delivering quantifiable revenue growth.