Job
Description
Job Title: Sales & Reservations Manager Location: Skyard Hostels – Laxman Jhula, Rishikesh Employment Type: Full-Time (On-site Preferred) Working Days: 6 days/week Reporting To: Founder / Operations Head / Front Desk Supervisor Position Overview: We’re looking for a proactive and result-driven Sales & Reservations Manager to handle all incoming reservations and inquiries from multiple sources, convert leads into bookings, maintain OTA listings and pricing, and boost overall hostel occupancy. The ideal candidate is both a people person and a numbers person — organized, persuasive, and comfortable working in a dynamic, guest-centric hostel environment. Key Roles & Responsibilities: 1. Reservation & Sales Handling Handle and convert all reservation inquiries from: OTAs (Booking.com, Hostelworld, Goibibo, Agoda, etc.) Direct calls & WhatsApp Instagram/Facebook/social DMs Walk-in inquiries Referrals and repeat guests Respond promptly and professionally to inquiries and confirm bookings. Upsell higher category rooms or packages when possible. 2. OTA & Channel Management Monitor and manage availability, pricing, and content across all OTAs using the PMS (Ezee/other). Close/open inventory based on occupancy, forecast, and demand. Manage rate parity and special promotions, discounts, or packages on OTA platforms. Track performance metrics: visibility score, ranking, conversion rate, and cancellation rate. 3. Lead Management & Follow-ups Maintain a lead tracker of all inquiries from calls, chats, forms, and social DMs. Follow up with unconfirmed leads via call, WhatsApp, or email. Build and maintain relationships with repeat guests and referral partners. 4. Front Desk Coordination Share updated reservation reports with the front desk team daily. Ensure accurate guest check-in/check-out information is relayed. Coordinate for early check-ins, group bookings, long stays, and special requests. 5. Reporting & Analysis Prepare daily, weekly, and monthly booking reports. Monitor occupancy trends, cancellations, and source of bookings. Share insights on top-performing channels and areas for improvement. 6. Rate & Revenue Strategy Suggest pricing strategies based on seasonality, demand, competitor rates, and events in Rishikesh. Plan and execute last-minute deals, festival packages, or long-stay discounts to boost occupancy. Coordinate with the digital marketing team to align campaigns with booking goals. 7. Customer Support & Relationship Building Be the first point of contact for guest queries or issues related to reservations. Provide pre-arrival information and guide travelers with local tips or activities. Encourage guests to leave reviews on OTAs and Google after their stay. Required Skills & Qualifications: 1–3 years of experience in hospitality sales or reservations (hostels/hotels preferred). Strong communication (spoken & written) in English and Hindi. Familiar with OTA extranets (Booking.com, Hostelworld, Goibibo, Agoda, etc.). Basic knowledge of Property Management Systems (Ezee or similar). Ability to multitask and handle pressure during peak seasons. Knowledge of travel trends and guest expectations in backpacker communities. Ideal Traits: Energetic and proactive with a guest-first mindset. Good negotiation and persuasion skills. Detail-oriented and organized. Passionate about travel, hostels, and guest experiences. Perks & Benefits: Competitive salary + performance-based incentives. Free stays across Skyard properties (as part of rotation). Opportunity to be a core part of a fast-growing travel brand. Work environment filled with travelers, culture, and adventure. Job Types: Full-time, Permanent Pay: From ₹12,000.00 per month Benefits: Flexible schedule Food provided Schedule: Day shift Morning shift Rotational shift Weekend availability Supplemental Pay: Performance bonus Work Location: In person Expected Start Date: 10/06/2025
