Process reservations via phone, email, online platforms, and walk-ins. Accurately record guest data and payment details. Respond to inquiries about availability, room categories, amenities, and special offers in a timely and friendly manner. shoshonerose.com+13expertia.ai+13hospitality-staffing.agency+13 Handle modifications and cancellations, ensuring policy compliance and efficient updates to guest records. manatal.com+9expertia.ai+9himalayas.app+9 Confirm bookings by issuing reservation confirmations, letters or emails, and update the Property Management System (PMS). himalayas.app+2corinthia.com+2hospitality-staffing.agency+2 Coordinate with other departments, including front desk, housekeeping, and sales, to ensure smooth check-in, special requests, and optimized occupancy. careers.cacm.org+7setupmyhotel.com+7siteminder.com+7 Upsell and cross-sell room upgrades, packages, add-ons (spa, adventure experiences, dining, etc.) to enhance guest experience and drive additional revenue. Support group bookings and manage block room inventory, liaise with event sales teams for weddings, corporate retreats, etc. Maintain reservation accuracy, monitor upcoming arrivals/departures, and contribute to occupancy/revenue forecasting. withe.co+14setupmyhotel.com+14corinthia.com+14 Resolve guest issues diplomatically and quickly, coordinating with relevant departments to ensure satisfaction. manatal.com+5expertia.ai+5himalayas.app+5 Manage OTAs and CRS channels, update rates and availability, and ensure accuracy across all platforms. Generate periodic reports on reservation trends, blocked inventory, upsells, cancellations, and no-shows.
As a Sales & Reservations Manager, you will be responsible for overseeing all reservation activities, managing customer service, and driving sales efforts in a full-time, on-site role located in Pune. Your day-to-day tasks will involve handling guest inquiries and reservations, training staff on customer service and sales techniques, developing and implementing sales strategies, and ensuring guests" satisfaction throughout their stay. To excel in this role, you should have experience in handling reservations and providing excellent customer service, possess strong communication and sales skills, demonstrate the ability to effectively train staff, exhibit excellent organizational and multitasking abilities, be proficient in using reservation systems and other relevant software, and have a background in the hospitality industry (preferred). If you have a Bachelor's degree in Hotel Management, Business Administration, or a related field, and are looking for a challenging opportunity where you can utilize your skills to drive sales and enhance customer satisfaction, this role may be the perfect fit for you.,