Sales Quality Manager

Manager - Sales Quality (AI-Powered Auditing)

Role Purpose:

About the Role:

Your initial focus will be to establish a robust manual auditing process and manage your team to deliver actionable insights. Concurrently, you will be the key strategic partner for our Product team, using your team's findings to guide the development of our revolutionary AI auditing tool. You will be the single point of ownership for call quality metrics, reporting directly to senior leadership on trends, team performance, and strategic recommendations. We are looking for a specialist with a proven track record in sales quality, not a generalist manager.

Key Responsibilities:

• Team Leadership & Development:

  Hire, train, and manage a high-performing team of Sales Quality Analysts. Foster their professional growth, manage performance, and build a culture of excellence and analytical rigor.

• Strategic Framework Ownership:

  Design, implement, and continuously refine the sales quality scorecard and auditing framework. Ensure it aligns with evolving business goals and sales strategies.

• Stakeholder & Product Collaboration:

  Act as the primary liaison between the Sales Quality team and key stakeholders, including Sales Leadership and Product Management. Translate quality insights into clear requirements and feedback for the AI tool's development.

• Executive Reporting & Insights:

  Own all reporting for the Sales Quality function. Analyze trends from call audits to provide deep, strategic insights to leadership on sales agent performance, customer objections, and training opportunities.

• Operational Excellence:

  Ensure the efficient and accurate execution of the team's daily, weekly, and monthly audit targets. Drive the transition from a manual to a semi-automated, AI-supervised auditing process.

What We're Looking For:

• 4-7 years of professional experience, with a minimum of 2 years in a team leadership or management role.

• Mandatory Domain Expertise:

  Your experience must be specifically in

  Sales Quality Assurance

  ,

  Contact Center Quality Auditing

  , or a very similar role. We are explicitly looking for a subject matter expert.

• Proven Team Handling Skills:

  Demonstrable experience in hiring, training, and managing a team to meet and exceed targets.

• Highly Analytical & Data-Driven:

  You are an expert at looking at raw data and audit scores, spotting trends, and building a compelling narrative or business case around them.

• Exceptional Stakeholder Management:

  Proven ability to communicate effectively with and manage expectations of senior leaders and cross-functional teams like Product and Sales.

• Process-Oriented Mindset:

  You excel at creating, documenting, and scaling operational processes.
• A strong interest in leveraging technology and AI to drive efficiency and business insights.

Other Work Profile

• Working Days:

  6 (Sunday Off)

• Work Mode:

  Work-from-Office, Hyderabad

• Compensation:

  As per industry standards