Sales Quality Manager

As the Sales Quality Manager - Automotive Business at SKF, you will play a crucial role in ensuring the highest standards of quality across sales, application engineering, and customer service functions. Your responsibilities will include implementing and maintaining a Quality Management System (QMS) specific to the sales scope, conducting regular audits to ensure alignment with organizational standards, and coordinating both internal and external audits. Key Responsibilities: - Implement QMS for related scope (Sales/Application Engineering/Customer Service) - Conduct regular audits to ensure sales processes align with organizational standards - Coordinate/Support Internal (QT13) and LRQA audit - Coordinate/Support customer audit (PPAP/Complaint/Process sign off/Run at Rate) - Train/coach for related scope (QMS/Quality Technics/Tools etc.), including e-learning - Report Customer Satisfaction / customer scorecard - Support risk assessments at Automotive level, in ETO projects - Ensure proper handling of Management of Changes (Customer Communication and Requirements - PPAP, DVP) - Monitor Cost of non-Quality process for Sales to achieve the target - Drive Customer Quality escalations with factories or other related areas Qualifications Required: - Quality Assurance and Management. Knowledge of quality management systems (ISO standards, Six Sigma, etc.) - Quality certified auditor - Leadership and Team Management skills - Strong Communication and Negotiation abilities - Proficient in Problem Solving and Decision Making - Experience in Quality Control and Process Improvement - Customer-Centric Approach - Analytical and Reporting Skills You will thrive in this role if you: - Enjoy leadership roles and can inspire and lead a new team towards success - Are proactive, self-motivated, and able to achieve goals without constant supervision - Possess excellent communication skills to connect with clients and teams effectively - Are adaptable, resilient, and can adjust to changing market conditions - Prioritize customer satisfaction and are committed to meeting their needs SKF is dedicated to fostering a diverse workforce and believes that a diverse environment is crucial for continued success. Your experience, skills, and potential are our main focus. Come as you are and be yourself in our inclusive environment. This position is based in Pune/Bangalore. To apply, submit your application with your CV in English no later than 05-07-2025. Please note that applications via email will not be accepted. The recruitment process may include assessments and verification to promote fairness and inclusivity in compliance with country-specific laws and regulations. For any inquiries about the recruitment process, contact Machindra Kokare, Senior Recruitment Specialist at machindra.kokare@skf.com.,