Sales Ops Program Mgr ( Partner Mangement )

As a Program Manager in GTM Sales Operations, you will be a strategic partner to the Partner Sales organization, driving operational excellence and programmatic support across global initiatives. You will lead cross-functional efforts to optimize partner sales processes, manage key programs, and ensure alignment between Sales, Marketing, Operations, and IT. Your role will be pivotal in enabling scalable growth, improving partner experience, and delivering insights that drive business decisions.

Serve as the primary point of contact for partner sales teams, providing day-to-day operational support and resolving issues related to tools, processes, and data.

Manage and optimize partner onboarding, account setup, opportunity management, and pipeline hygiene to ensure seamless partner engagement.

Collaborate closely with Partner Sales, Channel Operations, and Sales Enablement teams to support partner programs, incentives, and performance tracking.

Monitor and respond to partner inquiries, ensuring timely resolution and maintaining high satisfaction levels.

Drive continuous improvements in partner experience by identifying pain points and implementing scalable solutions.

Maintain and enhance Salesforce.com configurations and workflows to support partner-specific requirements, including visibility models, data access, and reporting.

Develop and maintain dashboards and reports to track partner performance, program effectiveness, and operational KPIs.

Support quarterly business reviews (QBRs), partner planning cycles, and other strategic initiatives with data and insights.

Coordinate with global teams to ensure consistent support across APAC, EMEA, and Americas regions, adapting to time zone requirements as needed.

Document processes, create training materials, and contribute to knowledge management systems to enable partner self-service and internal team efficiency.

5–8 years of experience in Sales Operations, Program Management, or Partner Management within a global enterprise environment.

Strong understanding of partner ecosystems, sales processes, and GTM strategies.

Experience with Salesforce.com administration and configuration (minimum 2 years); Salesforce certification (ADM201 or ADM301) is a plus.

Proven ability to lead cross-functional initiatives and manage complex projects with multiple stakeholders.

Excellent communication, presentation, and interpersonal skills.

Analytical mindset with experience in data quality management, reporting, and insights generation.

Bachelor’s degree required; advanced degree or relevant certifications are a plus.