Sales Operations Specialist

About Pickyourtrail

Pickyourtrail is the Indian millennial’s most loved leisure travel brand. Our mission is to make a positive impact on people by delivering meaningful & memorable experiences through travel. We take pride in having built India’s biggest b2c product company in travel which is also a Do-It-Yourself vacation builder platform. Over 100,000 travelers from 14 countries have picked their trail with us and have rated us exceptional across TrustPilot, Facebook and Google. In fact, Google in its travel survey had cited Pickyourtrail’s model of combination of expert-led advice and tech platform as the desired solution for the vacation industry. With an NPS score of 60+, We scontinue to focus on delivering exceptional value and experiences for the new age travelers breaking away from the traditional packaged tours model.

About The Role

The Enabler plays a crucial role in ensuring smooth operations across various teams, including sales, customer experience, tech, and supply. This position is perfect for someone who thrives in dynamic environments, enjoys problem-solving, and can manage multiple responsibilities with ease.Why You Should ApplyIf you're a proactive problem-solver with excellent coordination skills and a knack for tackling challenges head-on, this role offers you the chance to make a significant impact in a fast-paced environment. Join us and be a driving force behind the success of our operations.Key ResponsibilitiesGeneral Support

• Check resort availability via WhatsApp and manage offline quotes and booking processes.
• Handle emails for curators and post-booking clarifications.
• Provide 7-day rotational support (10 AM - 10 PM).
  

Curator Onboarding & Training

• Train curators on platforms, destinations, and processes.
• Manage IDs, lead allocation, and assessments.
  

Sales Assistance

• Recommend destinations, resorts, and hotels.
• Handle walk-ins and minimize sales losses.
  

Customer & Post-Booking Support

• Resolve on-trip queries, booking amendments, and cancellations.
• Address voucher visibility, flight issues, and callback requests.
  

Tech & Finance Coordination

• Assist with payment links, loan applications, and financial clarity.
• Resolve tech issues like itinerary errors and PDF downloads.
  

Supply Collaboration

• Negotiate cost exceptions, rate matches, and offline costings.
• Conduct strategy training and address supply-related losses.
  

What You Bring

• Excellent communication and coordination skills.
• Strong multitasking and problem-solving abilities.
• Attention to detail and adaptability to rotational shifts.