Sales Operations Manager

The Salon Operations Manager is responsible for driving operational excellence across all salons by overseeing daily operations, ensuring compliance, driving performance metrics, and maintaining strong cross-functional collaboration. This role also plays a key part in team development, sales impetus, and ensuring smooth salon launches and transitions.

Responsibilities

Requirement

• Leadership & People Development
• Operational Planning & Execution
• Data-Driven Decision Making
• Customer Experience Management
• Compliance & Process Orientation
• Communication & Collaboration

Responsibilities:

• Operational Oversight & Sales Impetus
• Review the Sales Impetus Checklist with Outlet Managers weekly to ensure data availability, comprehension, and accurate provisioning.
• Ensure templating, reporting formats, and education on dashboards are effectively delivered and understood by all outlet leads.
• Facilitate weekly submission of calls dashboards and monthly overviews on team performance, culture, and skill indicators.
• Cross-functional Collaboration
• Liaise with L&D, HR, CRM, and Finance teams to ensure seamless integration of operational activities and people-focused initiatives.
• Ensure consistent implementation of policies, training calendars, and customer service protocols.
• Staffing & Roster Management
• Conduct monthly staffing metric reviews to identify hiring needs, plan internal transfers, and support manpower fulfillment.
• Lead weekly roster planning and provisioning to ensure effective coverage.
• Compliance & Governance
• Coordinate with CRM for weekly issue resolution reporting.
• Review discounting trends bi-weekly; raise flags on policy deviations.
• Ensure all Modes of Finance are active and functional across all salons; resolve any related issues.
• Incentive & Requisition Management
• Oversee incentive processing and disbursement for salon teams.
• Ensure timely requisition of standard issue items for salon personnel.
• Conduct monthly audits of POC hierarchies and credentialing compliance.
• Salon Launches & Dry Runs
• Lead dry runs and ensure operational readiness of new salon openings.
• Monitor the pre-opening checklist comprehensively, starting one month prior to launch.
• Team Engagement & Grievance Management
• Conduct weekly connects with Ops Executives and overall salon team to understand operational challenges, resolve grievances, and provide counselling where required.
• Onboarding & Training
• Facilitate comprehensive New Hire Onboarding in coordination with HR and L&D teams.
• Sales & Revenue Management
• Drive achievement of sales targets across all outlets by collaborating with Outlet Managers, monitoring performance metrics, and implementing corrective actions as needed.
• Ensure revenue operations are streamlined and aligned with business goals through focused planning, campaign execution, and tracking of key revenue drivers.

Qualifications and Education Requirements

• Masters in management

Preferred Skills

• Bachelor's degree in Marketing, Business Administration, or a related field.
• MBA in Marketing is preferred.

Experience

• 8+ years of relevant industry experience