Floor Manager (SLM) - Consultant

Preferred Skills Role & responsibilities Assist clients with the check-in process at the salon desk ensuring the highest level of client service Responsible for engaging and assisting clients by educating them on service offerings Fill available openings in the salon schedule by offering additional services to clients in person and on the phone Adopt the never say No philosophy to schedule appointments for all clients by offering additional date and time options to accommodate the clients needs if a same day appointment is not available If absolutely impossible to schedule client, call another beauty brands location to try and book the service that is unavailable Build a professional relationship with the Salon Professionals and educate yourself on all services offered Partner with the Management team to develop the salon professionals (skill level, time updates to complete service in efficient time frame, selection of service offerings & any salon issues that arise) Keep salon professionals on track and on time with all clients by supervising the scheduling of clients within the salon to ensure salon professionals maximize productivity to meet sales goals Challenge salon professionals to work clients in by staying late or coming in early to accommodate them. Recognize the accomplishments of salon professionals, including service revenue and customer count each week Present a professional appearance and maintain Beauty Brands grooming standards and dress code Preferred Skills Experience working as Floor Manager in wellness Industry, retail or similar industry must. Good knowledge in MS- Excel, Word, Powerpoint Excellent Communication & Interpersonal Skills Issue Resolution & People Understanding Team Management & People Compliance