Job
Description
The Clinic Sales Manager is responsible for driving clinic sales, maximizing revenue, ensuring exceptional customer service, enhancing patient retention, and leading a team to achieve sales targets. This hands-on role involves strategic planning, team leadership, and direct engagement in sales activities, including upselling, cross-selling, and client calling to promote a memorable brand experience. The ideal candidate is results-driven, with a proven track record in sales and a passion for providing outstanding patient care. *Key Responsibilities:* 1. Sales & Revenue Growth in salon clinic - Develop and execute effective sales strategies to drive revenue and meet monthly and quarterly targets. - Implement plans for upselling and cross-selling services to existing patients. - Analyze sales data to identify trends, areas for improvement, and new business opportunities. 2. Customer Service & Patient Retention: - Ensure the highest level of customer service is maintained across the clinic, fostering a welcoming and supportive environment for patients. - Proactively address patient inquiries and feedback to ensure high satisfaction and retention rates. - Develop strategies for maintaining strong patient relationships, including loyalty programs and personalized follow-ups. 3. Brand Experience: - Act as an ambassador for the clinics brand, ensuring that all touchpoints reflect the clinic's values and commitment to quality care. - Train and guide the team to deliver a consistent and engaging brand experience. 4. Target Achievement & Performance Monitoring: - Set, monitor, and achieve sales targets through a combination of team efforts and individual contributions. - Track and report on key performance metrics, identifying areas of success and improvement. 5. Team Management: - Lead, mentor, and motivate the sales team to achieve individual and collective goals. - Conduct regular training sessions on sales techniques, customer service best practices, and product knowledge. - Provide ongoing performance feedback, conducting performance reviews and setting development plans. 6. Direct Sales Engagement: - Personally engage in sales activities, including patient consultations, calls, and follow-ups to build relationships and drive revenue. - Implement and oversee a structured calling plan to maintain engagement with existing and potential patients. Requirements: - Bachelors degree in Business Administration, Marketing, or a related field. - 3+ years of experience in sales management, ideally in a clinic or healthcare setting. - Strong leadership and team-building skills with experience managing a sales team. - Excellent communication, interpersonal, and negotiation skills. - Proven track record in achieving sales targets and enhancing customer experience. - Ability to work in a fast-paced environment and adapt to changing priorities. Skills: - *Sales Acumen:* Strong knowledge of sales strategies, upselling, and cross-selling techniques. - *Customer Service Orientation:* Commitment to delivering an exceptional patient experience. - *Analytical Skills:* Ability to interpret sales data and use insights to drive strategic decisions. - *Team Leadership:* Skilled in training, motivating, and managing a diverse sales team. - *Brand Advocacy:* Strong understanding of brand management and patient-centered service delivery.
