RichFeel

RA Sales Manager: Skin & Hair Clinic / Aesthetic Centre Reporting To: Centre Head / Regional Sales Director Location: [Insert Location] Objective: To lead and drive sales performance through strategic planning, hands-on counselling, and disciplined execution, ensuring business growth and service excellence. 1. Revenue Ownership & Sales Target Achievement • Own and achieve monthly, quarterly, and annual sales targets for services and product lines. • Analyze sales trends and formulate strategic action plans to boost high-value treatment conversions. • Identify underperforming areas and implement corrective measures to meet business goals. • Ensure daily tracking of collections vs. targets with a sense of urgency and ownership. 2. Hands-on Client Counselling & Conversion Support • Personally counsel high-value or priority clients to ensure conversions through expert recommendations. • Provide team training and shadowing in consultation handling, objection resolution, and upselling. • Lead from the front by demonstrating effective sales and counselling techniques. 3. Telecalling Monitoring & Lead Conversion • Oversee telecalling team’s daily performance and productivity. • Ensure timely follow-up on all leads and walk-ins with strong conversion strategies. • Maintain lead pipeline health and reduce leakage through regular audits and feedback loops. 4. Customer Experience & Service Excellence • Ensure each client receives premium, empathetic, and personalized service from enquiry to post-treatment. • Resolve escalated customer concerns professionally, maintaining client trust and brand image. • Implement feedback systems (e.g., NPS) and ensure service recovery actions are timely and effective. 5. Team Mentoring & Performance Management • Train and mentor the front desk, counsellors, and telecallers on SOPs, communication, and target achievement. • Conduct weekly performance reviews, one-on-one coaching sessions, and motivation drives. • Identify skill gaps and arrange for structured training or external workshops as needed. 6. Business Development & Local Market Activation • Drive local business development initiatives including referral programs, partnerships, and community outreach. • Plan and execute in-clinic events, promotional tie-ups, and lead generation campaigns with marketing. • Cultivate strong relationships with local influencers, vendors, and corporate clients to boost footfall. 7. SOP Compliance & Operational Discipline • Ensure all team members follow brand SOPs for consultation, documentation, client handling, and service delivery. • Maintain operational hygiene, centre readiness, and front-end discipline at all times. • Conduct surprise checks and audits to ensure consistent process adherence. 8. Reporting & Strategic Reviews • Share daily sales updates, conversion data, and lead reports with centre and regional management. • Prepare and present monthly performance reviews with clear action plans for improvement. • Maintain complete visibility on forecast vs. achievement at individual and team levels. 9. Professionalism, Maturity & Role Model Behavior • Exhibit high standards of integrity, professionalism, and maturity in team and client interactions. • Be punctual, well-groomed, and service-oriented in alignment with brand image. • Create a performance-first culture while being approachable, empathetic, and fair as a team leader.Role & responsibilities Preferred candidate profile - experience in brand like Kaya skin Clinic, VLLC , dr Pauls , Aesthetics clinics , enrich salon , similar salon

KRA Profile: Assistant Centre Manager Designation: Assistant Centre Manager Department: Operations / Front Office Reporting To: Centre Manager / Clinic Head Work Hours: 10-7.30 pm 1. Telecalling & Lead Management Responsibilities: Handle inbound and outbound calls professionally. Convert inquiries into walk-ins and ensure timely follow-up. Maintain lead tracker and update CRM daily. Call and confirm appointments and follow-up on pending consultations or treatments. Key Performance Indicators (KPIs): Call connect rate Conversion from inquiry to walk-in Daily call volume Follow-up compliance 2. Reception & Front Desk Handling Responsibilities: Greet patients with warmth and manage front desk operations. Ensure smooth patient flow and appointment scheduling. Maintain cleanliness and ambience of the reception area. Handle walk-ins, registrations, and payments efficiently. Key Performance Indicators (KPIs): Patient wait time Queue handling efficiency First impression feedback 3. Customer Service & Relationship Management Responsibilities: Provide pre- and post-treatment guidance and support. Handle complaints or feedback with empathy and escalate when required. Build long-term relationships with clients through excellent service. Ensure satisfaction through timely service, hospitality, and follow-ups. Key Performance Indicators (KPIs): Patient satisfaction score Feedback collection rate Repeat client percentage 4. Sales Support & Closure Responsibilities: Assist doctors and consultants in converting treatments. Explain packages, offers, and finance options confidently. Push upsell and cross-sell opportunities tactfully. Coordinate between patient and counselor for smooth closure. Key Performance Indicators (KPIs): Walk-in to treatment conversion ratio Revenue contribution Package closure rate 5. Patient Line-up & Coordination Responsibilities: Ensure patients are lined up for the days procedures. Coordinate timings with doctors, therapists, and technicians. Maintain no-show and rescheduling data. Key Performance Indicators (KPIs): Daily treatment adherence Appointment utilization rate Dropout or no-show rate 6. System Updates & MIS Reporting Responsibilities: Ensure accurate and timely entry in CRM / POS / Billing software. Generate daily, weekly, and monthly reports on footfall, sales, and customer feedback. Update records on inventory, patient history, and sales funnel. Key Performance Indicators (KPIs): Accuracy of reports Timeliness of MIS submission CRM completeness score Competencies & Skills Required Excellent communication & interpersonal skills Strong coordination & multi-tasking ability Sales-driven and result-oriented approach Proficient in CRM/ERP tools and MS Office Customer-centric and problem-solving mindset

Role & responsibilities Key Responsibility Areas (KRA) -Hair & Skin Aesthetic Doctor 1. Aesthetic Treatments & Service Excellence • Perform advanced aesthetic procedures, including laser hair reduction, Botox, fillers, HydraFacial, medi-facials, PRP for face and hair, and other skin & hair treatments with precision. • Ensure customized treatment plans based on patient skin/hair type and concerns. • Stay updated on the latest advancements in aesthetic dermatology and introduce innovative treatments to the clinic. • Maintain the highest safety, hygiene, and ethical standards while performing procedures. 2. Patient Flow & Management • Ensure smooth scheduling and execution of treatments to avoid delays and enhance patient experience. • Conduct detailed consultations, explain procedures, expected results, and address patient concerns effectively. • Ensure proper pre-treatment and post-treatment care instructions are communicated to patients. • Manage follow-ups , calling patient to generate flow in clinic and track patient progress for optimal treatment outcomes. 3. Customer Service & Patient Satisfaction • Build strong rapport with patients to ensure a high retention rate. • Maintain a warm, professional, and trustworthy approach in patient interactions. • Handle patient feedback, queries, and complaints with professionalism, ensuring timely resolution. • Encourage patient testimonials and success stories to enhance clinic credibility. 4. Revenue Growth & Clinic Profitability • Recommend complementary treatments, upsell higher-value procedures, and cross-sell skincare/haircare products for better patient outcomes and increased revenue. • Ensure high conversion rates from consultations to treatment sign-ups. • Promote membership plans and packages to encourage repeat visits. • Minimize treatment wastage and ensure cost-effective resource utilization. 5. Business Development & Brand Growth • Contribute to clinic branding by participating in social media campaigns, live sessions, and expert Q&A on digital platforms. • Engage in local networking, collaborations, and events to enhance brand presence. • Stay ahead in the aesthetic industry by introducing new treatments and technologies that align with clinic growth. • Work with the marketing team to develop educational content, blogs, and promotional materials. 6. Reporting & Compliance • Maintain detailed records of patient treatments, results, and progress. • Ensure compliance with medical, legal, and ethical standards in all procedures. • Generate and analyze reports on patient flow, treatment trends, and revenue contributions for continuous improvement. Preferred candidate profile