Asst Center Manager - reception, admin , calling

0 - 3 years

0 - 3 Lacs

Pune Bengaluru Mumbai (All Areas)

Posted:1 week ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

KRA Profile: Assistant Centre Manager

Designation: Assistant Centre Manager
Department: Operations / Front OfficeReporting To: Centre Manager / Clinic HeadWork Hours: 10-7.30 pm

1. Telecalling & Lead Management

  • Responsibilities:
  • Handle inbound and outbound calls professionally.
  • Convert inquiries into walk-ins and ensure timely follow-up.
  • Maintain lead tracker and update CRM daily.
  • Call and confirm appointments and follow-up on pending consultations or treatments.
  • Key Performance Indicators (KPIs):
  • Call connect rate
  • Conversion from inquiry to walk-in
  • Daily call volume
  • Follow-up compliance

2. Reception & Front Desk Handling

  • Responsibilities:
  • Greet patients with warmth and manage front desk operations.
  • Ensure smooth patient flow and appointment scheduling.
  • Maintain cleanliness and ambience of the reception area.
  • Handle walk-ins, registrations, and payments efficiently.
  • Key Performance Indicators (KPIs):
  • Patient wait time
  • Queue handling efficiency
  • First impression feedback

3. Customer Service & Relationship Management

  • Responsibilities:
  • Provide pre- and post-treatment guidance and support.
  • Handle complaints or feedback with empathy and escalate when required.
  • Build long-term relationships with clients through excellent service.
  • Ensure satisfaction through timely service, hospitality, and follow-ups.
  • Key Performance Indicators (KPIs):
  • Patient satisfaction score
  • Feedback collection rate
  • Repeat client percentage

4. Sales Support & Closure

  • Responsibilities:
  • Assist doctors and consultants in converting treatments.
  • Explain packages, offers, and finance options confidently.
  • Push upsell and cross-sell opportunities tactfully.
  • Coordinate between patient and counselor for smooth closure.
  • Key Performance Indicators (KPIs):
  • Walk-in to treatment conversion ratio
  • Revenue contribution
  • Package closure rate

5. Patient Line-up & Coordination

  • Responsibilities:
  • Ensure patients are lined up for the days procedures.
  • Coordinate timings with doctors, therapists, and technicians.
  • Maintain no-show and rescheduling data.
  • Key Performance Indicators (KPIs):
  • Daily treatment adherence
  • Appointment utilization rate
  • Dropout or no-show rate

6. System Updates & MIS Reporting

  • Responsibilities:
  • Ensure accurate and timely entry in CRM / POS / Billing software.
  • Generate daily, weekly, and monthly reports on footfall, sales, and customer feedback.
  • Update records on inventory, patient history, and sales funnel.
  • Key Performance Indicators (KPIs):
  • Accuracy of reports
  • Timeliness of MIS submission
  • CRM completeness score

Competencies & Skills Required

  • Excellent communication & interpersonal skills
  • Strong coordination & multi-tasking ability
  • Sales-driven and result-oriented approach
  • Proficient in CRM/ERP tools and MS Office
  • Customer-centric and problem-solving mindset

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